FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 17, 2020

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that the merchandise turned defective after using it for a couple of months. We sincerely apologize for any inconvenience this may have caused and share in your frustration. Since receiving the complaint, we had contacted you and according to our conversation, we have issued a shipping label to return the defective merchandise back. Upon receiving the merchandise back, we will issue a full refund. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 17, 2020

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon review, we found that the order was placed on 11/06/2020 in the afternoon. Due to an incomplete verification, we could not ship the order right away. Being a weekend, the unit could not be shipped the next day and hence it was shipped on 11/09. As per the tracking details, the item is scheduled to be delivered to you today (11/17/2020) by FedEx. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreNov 12, 2020

Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. Upon receiving your complaint, we launched a full review of the order. Upon investigation, we found that your order was placed on 10/28/2020, and 1 part of the order was processed and shipped out on 11/10//2020 as the item ordered was on backorder. Unfortunately, due to COVID-19, our factories have been experiencing a delay in shipping and production due to material shortages. We sincerely apologize for any inconvenience this may have caused and share in your frustration. The second part of the order is still on backorder and we are following with the factory. We will ship the order as soon as it's available. Again we sincerely apologize for the delay. If you have any further questions or concerns, please reach out to us at [email protected]. Thanks Factory Outlet Store, Customer Relations Department