Roberta
I tried ordering my battery first by…
I tried ordering my battery first by phone, and it was impossible. The clerk had terrible reception. I could not hear her. Then, she could not place the order because she was at home. Every other place I order merchandise, employees are working at home because of the pandemic and can place orders. Then she attempted to get someone else to help me and could not. Told me I would have to wait another day or two to get a call back. She even quoted the wrong price. This is terrible customer service. Hopefully, online worked. Apparently this company does care about customer service after all. I did receive a phone call, an apology, and a partial refund. I appreciate them being proactive in dealing with customer complaints.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreDec 15, 2020
Dear Valued Customer, First, we would like to thank you for shopping with FactoryOutletStore. Second, we would like to apologize that your order experience did not go as expected. FactoryOutletStore takes our customer's feedback and complaints very seriously. It was nice speaking to you and we hope that you are completely satisfied with the resolution. Again we sincerely apologize for the inconvenience while placing the order. If you have any further questions or concerns, please reach out to us at [email protected]. Factory Outlet Store