Ryan
Worst company I have ever had the…
Worst company I have ever had the displeasure of dealing with. Their customer service is offal, no one there knows what they are doing. They would not work with me on a product that was defective out of the box. The worst company I have ever dealt with. I will never buy anything for them.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreAug 31, 2021
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store! We are sincerely sorry to hear your shopping experience did not go as expected. Upon review of the order, it appears we did offer a paid return label to return your defective merchandise. According to our notes, it seems you requested we ship a new item overnight. However, we cannot reship an item until we receive the defective item back due to our policies. We have since received your return and processed a full refund as you requested. Again we apologize for any inconveniences this may have caused and thank you for your business. Thank you, Factory Outlet Store