FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Sebastian was outstanding in the chat section and helped with all my questions!

Buyer beware.... This store has no affiliation to Lowrance whatsoever. The customer service and chat support is handled by a call center in another country and the representatives know absolutely nothing about Lowrance products. The return policy says they will charge a 15% restocking fee along with shipping if you decide you don't want the item for whatever reason. I ordered two different transducers that I was told were compatible with my unit and the ads stating they were 9 pin connectors and when they arrived they were 5 pin. It was a red flag when the representative I was speaking to sold me a protection plan for a transducer shield. When I saw the invoice and what I had just agreed to because I could not understand the person I was speaking to I immediately called back and had it removed. I went through two weeks of ordering transducers and paying for express shipping to get them here because my boat was in the shop waiting on me to bring a transducer to install. So I get a call from a person named Shaneh and he tells me he's a manager contacting me about my issue. So I have someone I can finally understand and that I could communicate with. After discussing my concerns, he tells me he has to speak with someone else about the matter and he would call me back, however he never called me back and when I reached out to him by email he would not answer my emails. So, I ordered $500 worth of wrong transducers from the information given to me by them and they are going to deduct 15% ($75) plus the shipping cost and I have to pay shipping to send them back. Pretty good scam don't you think? They profit from misguiding customers, then when you try to get help, you are forced to speak to someone that doesn't have a good grasp of the English language and certainly doesn't know about the products they represent. So, with no way to speak to anyone I am forced to pay the shipping again to send their stuff back and most likely take over a $125 loss for no fault of my own. I should have read the reviews about this company before ordering from them. This has been a eye opener for me though. I will do more research on the companies I order from in the future. UPDATE: I received a call from the FactoryOutletStore.Com and she identified herself as a manager. She went over my concerns regarding their return policy and the restocking fees that I mentioned above. She emphasized how important it was to them that their customers are satisfied and offered me prepaid postage return labels along with a promise I would be getting a full credit for the return. I received the return labels with the prepaid postage label as promised. I will get the items in the mail to them this weekend and wait for my full credit from them. I am pleased with the outcome and would considered purchasing from them again if I were to need something they sell. I offered to update my review so I am also changing it from one star to three. I feel that is fair rating because my issue could have been resolved much sooner and without all the stress involved over this. Thanks again!

OK phones nice

My cordless phone is on its way out and it is time for a new cordless phone. I have been very satisfied with my old AT&T Cordless phone so why would I purchase anything else

All was good very good

Good store. Like it.

great store easy to use. easy check out. will buy again.

Sebastian was great. Fast and great info to place my order quickly!