Facilitron Reviews | Read Customer Reviews of facilitron.com

FacilitronReviews of facilitron.com

3.6121 reviews
Internet & Software
485 Alberto Way, Los Gatos, California

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Facilitron

About Facilitron

Facilitron® is a community spaces marketplace and management platform that helps public space owners such as cities and schools manage maintenance operations, facility schedules and their entire facility rental business in one place. Our unique partnership model provides both the industry’s leading software and difference-making partnership services such as customer service, invoicing, payment processing and insurance, with no upfront fees or out-of-pocket costs for operators. For renters and community organizations, Facilitron brings public spaces together into national, regional and hyperlocal marketplaces to make it easy to search, request and manage reservations, invoices, payments, insurance certificates and more across multiple facility operators. Often considered the Airbnb of public spaces, Facilitron provides an entire suite of software and services to institutional and private facility operators. These solutions include building automation services to connect digital systems such as HVAC, lighting and access to facility schedules, and work order and inspection tools to assess and report on the condition of property and to assign work to maintain and extend the life of operator-owned assets.

Facilitron (facilitron.com) has 121 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: facilitron.com
Website: facilitron.com
Category: Internet & Software
Location: Los Gatos, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Facilitron reviews

121 approved reviews, newest moderated first

Dan A.
Aug 22, 2023
Brittany Rocks
Brittany Rocks! Every question is quickly answered. Brittany and all of the staff are always on hand to help resolve any questions.
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Nick A.
Aug 3, 2023
This site is the worst they do not refund when reservation is declined
This site is the worst. calendars are not up to day and to request to book you are charged 25%. When the reservation is declined because field is already in use you do no receive a refund at all. You have to fill out a special request form for the refund and then wait for it to be approved. DO NOT USE THIS SITE I HAVE $1000 in deposits being held for all reservtion request that were declined do to location already being booked
Response from FacilitronAug 30, 2023
Thank you for your feedback. We will ensure that your refund is processed quickly and are working to make refunds simpler for everyone with a new release that eliminates the form request. Facility operators often ask for partial payments as part of their policy (not ours) and we constantly work with operators to encourage best practices in schedule accuracy. We also actively work with larger operators like school districts to make them aware of the effects their actions can have on community relations in situations like yours. Our support team may be able to help you secure a field with a more accommodating facility operator. We appreciate the opportunity to continue to serve you and community members everywhere who are seeking public spaces for their events. Thank you again for your feedback.
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Nicole G.
Jul 1, 2023
Lee Pintar is the BEST!
I have been working with Lee Pintar on several different issues over the past two years. I am so thankful to have someone I can email or call when I have a question or need assistance. He makes every experience a good one and will explain everything in a way I can understand. And the response time is always quick. I am grateful to know he really cares about his customers!
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Angelica F.
Jun 29, 2023
Easy to access information.
Easy to access information.
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Jannie V.
Jun 26, 2023
I never feel alone
I never feel alone It sometimes becomes overwhelming with the amount of rentals and teacher schedules that we have and it's nice to know I can send an email and I get a quick response, help and or even suggestions.
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Dale M.
Jun 23, 2023
We have requested many changes to the…
We have requested many changes to the system over the last several years that have made accessing and monitoring both Facilities use and M&O work orders significantly easier to use and more user friendly.
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Robert P.
Jun 23, 2023
Running reports
Facility reservation is online instead of manually done (paper). This includes billing which takes a lot of time.
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Monica R.
Jun 22, 2023
our Reps are so kind and helpful
our Reps are so kind and helpful
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