Fabric Wholesale DirectReviews of fabricwholesaledirect.com

They shorted my order 12 yards and I can’t get a response from customer service.

I ordered a light voile fabric. I received a mass of scratchy, rough & abrasive polyester. When I tried to get them to honor their claim of satisfaction guarantee & request a return, the company refused to even reply.

Ordered a hunter green fabric, hunter green thread, and hunter green zipper for a dress. They sent me the correct color thread, but zipper did not match the thread, and the fabric was Emerald/Kelly green, not EVEN CLOSE. I emailed their support and was told it was the correct color and that it was the entire lot that the dye makes color look different. Absolute bull, BUYER BEWARE, DO NOT PURCHASE FROM THIS WEBSITE. I will be adding the images of fabric and screenshots of email to Facebook, tiktok, Instagram, and snapchat story.

I ordered aq few things 2 days ago and just went back and looked at the confermation email. The email says it won't get here for another week so that makes from the time of ordering to the time its supposed to get here a week and a half. I messaged them and told them that if it was going to take that long then cancel everything. I was told I would get an email tell me it was canceled and refunded. Instead of getting the cancelation email I was told that it had already shipped, which I don't beleive. I will NEVER do business with this company again and anyone that reads this should never, don't waste your money.

I don't know why there are so many negative reviews here! I have ordered from FWD 4 times over the last 5 years and never had a bad experience with them. Yes, shipping times can be a little variable but that's ok for the quality and price of the fabrics you receive. It's true that they don't offer a lot of intense coupons, discounts, etc, but that's how they are able to keep prices reasonable. I've bought 16 different products (14 fabrics plus zippers and thread) and several swatches from them, and been happy with almost everything. Some of the fabrics have felt a little cheaper than I hoped, but that's the nature of inexpensive polyester. You just have to figure out what fabrics you like and want to order again, as with any merchant. And plenty of fabrics have been very good... I have used them to make lots of things including an heirloom baptismal gown (cotton voile and broadcloth) and my wedding dress (poly satin and cotton voile and broadcloth to line it with). I really appreciate the selection of apparel fabrics FWD carries, since that is so hard to find these days. If you're thinking about ordering from Fabric Wholesale direct, be sure you glance at the thousands of real positive reviews on their site, many complete with pictures.

Placed order 10 days ago. My credit card was charged, but order has not shipped, and customer service person was unable to tell me when it will ship. They have my money, but I don't have my fabric (will I ever?).

Horrible Customer Service Just horrible. Never have I had an experience like this. Left brain does not know what the right brain is doing. Took them 12 days to tell me they don't have the stock they said they have. I lost a customer because of it and a hefty order of custom bags. As a new customer, they are not willing to offer me anything to keep my business. No coupon, no free shipping, no free sample of a fabric I might be interested in (all things that other fabric suppliers have done graciously to keep my business flowing). Then, I got on the phone with these people. They require you to jump through hoops to do anything. "I cannot contact my manager with your issue, you will have to do it yourself". Do yourself a favor, buy from a company that cares about you and your hard earned money.

The color of fabric on the website was incredibly inaccurate. There’s customer service dude was rude as hell. No help. why should i return the fabric for their mistake.