Fabric Wholesale DirectReviews of fabricwholesaledirect.com

I purchased a 14 yard roll of 30-mil clear vinyl fabric. The fabric that arrived is clearly defective - it has rub marks swirl marks, and wave patterns throughout the roll. I reached out to Fabric Wholesale Direct, but all I was offered was a 10% refund because I cut a yard off the roll. I have filed a dispute with my credit card company.

If you are thinking about buying from this site, run in the other direction. This is by far some of the worst customer service and experience I have ever had shopping online, and shop online regularly. I ordered vinyl from this site, and paid nearly the same price for shipping as the cost of the vinyl. The company sent it boxed rather than on a roll, and it arrived irreversibly damaged due to colour fading and creasing. Customer service was completely useless for any help. They insisted that the small print at the bottom on the listing of the vinyl excused them from the reasonable expectation that goods be delivered undamaged. I ordered 8 yards. Apparently anything under 10 yards is sent folded. There is no notice at checkout about them folding the vinyl and no option to upgrade shipping so fabric isn't sent folded. Anyone who's ever worked with vinyl knows you shouldn't fold it. Despite the fact that the product arrived damaged, I was expected to pay return shipping after already having paid for shipping once. The company wasn't willing to do anything to correct the damage in the material. They expected me to pay return shipping, place a new order with them and pay for shipping on a second order, having me pay for shipping three separate times to the same company before I got undamaged goods. Literally any other online store that tells you their shipping policy upfront and has any sort of customer service is a better option.

Very poor customer service. Would not cancel an order only several hours after it was placed. Tried to lie and say it had been shipped. Busted! FedEx reported that the item had not yet been picked up. Then I asked to at least cancel the expedited shipping. They refused. I run a large online merchandising company and we provide much more flexibility and courtesy. It's not that hard to put your customers first and it pays off in the long run. This company would do well to value its customers above its inflexible practices. I will now have to refuse delivery and initiate a chargeback with my credit card company to recoup my money. Lousy company. Don't buy from them!

This week I ordered some lovely curtain fabric from FWD, which I needed quickly, but I am UK based and the company is in the USA. I rang to see how quickly it might come and the friendly patient helpful agent said they would do everything to get it to me asap despite the official 2-3 week estimate. It arrived TWO DAYS later! Now that is customer service. The material is excellent quality exactly as described and at a very reasonable price. What more could you ask for.