FabFitFunReviews of fabfitfun.com

So, the products in the boxes are really fun for the most part, and I honestly have no complaints about the actual contents of the boxes. I've gotten a bunch of things over time that I've ended up really enjoying and have purchased the full size versions. The "samples" really are enormous, and it's a way better way to test out makeup/hair stuff/etc. than something like ipsy, for instance. Anytime I've had a minor customer service issue, they've been really easy to work with. However: the shipping absolutely blows. I've been a subscriber off and on since 2018 (pausing/cancelling for various budget reasons over time), and the shipping is consistently turtle speed and the tracking information doesn't update for a week after you get the number. It's not a covid shipping delay issue, it's a fabfitfun shipping vendor problem. Is it a deal breaker for me? Obviously no, I still think the product itself is pretty excellent for the money, and it's fun to get a subscription in the box in the mail with products I actually like and use. However, it is really annoying, and something that people ought to know before they subscribe.

This last month my box arrived completely destroyed... I mean the box was ripped into so many pieces. The post office literally gave me a package box with the fff box and 2 of the products that were in the box. I had even done an add on and that was missing. Spoke to someone the day I picked up my package and emailed pics of the box... they told me they would send me a new box. As of today nothing was received. Spoke to a new person today to see the the status and he said that there was nothing set up to send a new box. Not even notes about the conversation. He then gave me options bc a lot of the items including my add on were out of stock. We decided to just credit last season. It was completed immediately after ending our conversation. I logged into my account and my credit was there. Thank you for picking up the slack that your coworker failed in doing. You are appreciated.

FFF has a variety of items to chose from. I had some items that were not in my box and they took care of my issue quickly and went above and beyond customer service. I love my FFF box!!

The phone tech had nothing to do with my 100% complete disappointment with my 1st fall box I received! Things I clearly said I do NOT like or use was in there & NOT 1 Fall item at all. These items were not worth my $ or worth telling the 7 women family members to join! I was so disappointed & wanted to cancel immediately but he said pls try the winter box for $20 off... I pray someone reads the things we write & actually makes these boxes somewhat like you obviously false advertising. Sadly nothing in that fall box I would have bought or will be using!

I’ve been with FFF for a couple years now and have only had to reach out a couple times. Every time my issue was addressed quickly and professionally. It’s very appropriated!

Somehow while customizing my box, an item I didn't want, got selected. Then the item I wanted was marked as an additional $15. Not realizing this till I got the email for my receipt. I immediately called and spoke with Alexa from CS and she was helpful and fixed the mix-up.

I love FFF so I gave it 4 stars. The reason I didn’t give 5 stars is because of billing issues a couple of times, one of which took forever to resolve and the packaging of the boxes is not as nice as it used to be. The boxes used to come all nestled in shredded brown paper but now they just come in the box with plain brown paper on top. I almost cancelled my subscription over the cactus cup which I did not like at all and was surprised something as cheap looking as that was in there. But I stuck it out and the next box was better. Recently I clicked the upgrade button thinking it would take me to a page where it would give me the price to upgrade and then I could click the button to confirm but it didn’t. It just charged me right away for the upgrade and I didn’t even know the price. The next day there was a promotion to get bonus products when you upgrade so I chatted with a representative and she was able to get me the promotion even though I missed it by one day. A few details I’ve had to work out but I’ve enjoyed getting my box full of quality products.

Thank you for clearing up the misunderstanding that I had. Both Zach and Cathy did a great job of helping me. I know the GF will love her new items.