FabFitFunReviews of fabfitfun.com

Started out as a great box but lately I find that I'm not overly excited about the products being offered anymore. Also, I clicked swap for credit on my last box a few days after customization opened. Shortly afterwards, the credit showed up on my account and I was told I would be getting a confirmation. Just logged into my account today and saw that the swap for credit was reversed and never went through. So not only am I getting a box that I did not want but probably will get all the leftover product because I didn't customize. If there was an issue with my swap for credit I should have been informed immediately so I could have at least have gone back in to customize while I still had time. Just cancelled my annual subscription today. Update: Wanted to add that customer service did reach out to me after posting this. I was told there's nothing they can do since my box had already shipped but they did give me a $15 credit. I still wish I would have gotten notification that day instead of 11 days later that my swipe for credit did not go through, but at least an attempt was made to make it right.

I used to love the FabFitFun boxes and eagerly awaited each shipment. But my last two boxes have been a disappointment. Yeah, it's great to get to customize your box, but the product offerings just don't appeal to me anymore. You still get a lot of items for the cost but when half of them won't ever be used...it's just not worth it anymore.

ANOTHER product restricted for the UK without any logical reason. CS advised that the Uncommon James cannisters in the Add Ons were legally restricted from being exported to the UK. But at the same time, days earlier, Uncommon James cannisters were part of the customisation options and available to the UK. This is just another example of FFF not being bothered about its UK subscribers, or those responsible for inventory forgetting about this little Island and its subscribers who would willingly pay good money for stuff that is withheld from them just because someone did not have the right training to tick the box that makes it show up for International subs.

I love fab fit fun but even when the fall box it's not worth it. It is okay as long as the other 3 boxes are good. I am really disappointed that they took away the skip a box program. Simply put the benefits of paying in advance and having a select membership are not worth it anymore. Even when I get to pick all products in the box. And save $10 per box... especially when in time of customer service no one gets back to you on time. I simply downgraded tio give them a last chance...

Thus far I’m not too keen on this program. Too bad I like the concept but I feel that if you are not tech savvy and unaware of the rules you are going to be charged for things without your knowledge.

I like fabfitfun, but I had a bad experience with customer service today. I added a couple products to my cart on the website, and didn’t check out. I forgot to check out, so it did charge me today and I didn’t realize it would charge me. I completely forgot I had even put the items in my cart. But I had a charge on my card today from fabfitfun, and I emailed customer service to ask what the charge was for, That’s all I said I didn’t ask anything else. The customer service rep tells me that they checked out the items in my cart (which I’m fine with, I was very happy with the items in my cart and I was going to buy them anyway) and they don’t do refunds, but she gave me a refund anyway. I told her I wanted what I bought and if she could undo the refund. She said that the items are now sold out! I really don’t want to sound rude. But I am just kicking myself for even emailing customer service. If they don’t offer refunds, then how and why did I get refunded. I’m just really upset about this. I guess if you email them to ask what a charge is, tell them you don’t want a refund, even though their policy is non refundable.

I’ve been an annual member of fabfitfun for a couple of years now. I started as a Select member and then updated to the annual membership. Initially I really enjoyed the box and the products that came with. The quality was great too. However, the products in the last two boxes have been pretty meh. A lot of the selections are just junk. Even the skincare options are not great due to the ingredients. These products aren’t something that I’ll use myself or gift someone else. I really enjoyed this subscription earlier but after two years I’ve now cancelled my membership because of the products.

This subscription is just okay. I liked my Spring Box, but the Summer Box was disappointing. Two of the beauty products I got have alcohol and/or alcohol denat. listed as ingredients, which are absolutely awful for your skin! These are products I will not use and I wouldn't even give as gifts to friends in good conscience. Out of the seven items I received, I will only be using four. Granted, those four items are definitely well over the cost of the box, so I still don't feel like I'm completely losing money, but it feels wasteful having products that I'm never going to use. I canceled after going through my box. I'd rather save my $50 and stop hoarding products I'm not going to use.