FabFitFunReviews of fabfitfun.com

I have had positive experiences with FFF for a few years, but had a recent disappointing experience with the Winter Box that left a sour taste. I am exceedingly busy so I rely on FFF emails to let me know when customization is open. I have been doing this for two years now without issue. The email notifications for customization/add-on opening were not sent this quarter, I just received notification when my box shipped. It contained some items I can not wear or use, so I contacted the company. They tried to tell me it was my fault I hadn't received the email, but I'm not sure why this would be the case when I have never had problems before. I also checked my spam/trash folders just to make sure the email was not sent. They seemed to be trying to say that it was my email settings, but I just had the spam blocked, not the box emails, so unless they are trying to force their customers to receive the spam emails, I'm not sure why it would be included in that section. Their proposed options for fixing the issue were also kind of insulting. Option one was that I could pay my own money to ship the box back at which point they would curate another box without any input from me. Option two was they could send two free items out of about 10 items that were clearly the cheap/ugly options no one wanted (think socks and weird lemon rhinestone earrings). Given how positive my experiences had been up til this point, I was honestly surprised and really disappointed. I don't have time to be checking their website all the time, so am strongly considering switching to a different subscription box service. This company seems to be having increasing service issues as they grow, so I would encourage perspective buyers to be aware that they may not have the experience they expect. *as an added note: I was looking at other reviews and most of the positive reviews have that "invited" check, so...you know. Update (11/17): Had emailed with customer service about this before I wrote the review- told me they were sending it to their advanced team and have not heard back since (or since they responded to this review). But received the box and have further disappointment to add. I got the mystery bundle refill which should be $65+. Instead I got a fold out flimsy gym bag worth $15 and an eye gel I can get at Walmart for $30... I get that there are supply chain issues right now, but this is not the way to handle that.

Fabfitfun is good when there are sales so you can purchase items you’ve wanted but at a discounted cost. Unfortunately, I have a few gripes: - The absurdly long shipping times. It’s almost 2022 and many large & successful companies can ship items out within a few days and have them to you within 3-5 business days. Fabfitfun takes almost 2 weeks to process your order and then takes about 2 weeks to ship your items. They send you an email saying essentially your items are ~almost~ on the way, but caveat that you should wait “a week to see movement on the tracker”. Shipping companies don’t take a week to update the tracker—fabfitfun just takes a week from when they say they’re shipping it to when they actually put it in the mail. It’s really sneaky and honestly I’m surprised no one calls them out for it more often - I’ve experienced similar issues as other people on here where their box never arrived and fabfitfun makes you wait an absurd amount of time before they’ll officially send a replacement. Beware that most of your customized options will no longer be in stock and you’ll have to choose replacements of less exciting items. It took them so long to ship out my replacement box that by the time they were at their maximum estimated time to send it, THEY RAN OUT OF THE REPLACEMENT OPTIONS. I had to select replacements for my replacements!! At this point I got bottom of the barrel items in my box which was disappointing to say the least - The stuff in the regular seasonal boxes seems to be over-estimated in cost. I once received 3 flimsy 1mm thick plastic “cutting boards” in my box and the estimated value was somewhere around $30... this is probably how they get away with their “$200 value” business model Buyer beware—if it seems too good to be true.. it probably is

I received an email inviting me to look and renew my subscription. I clicked on the email and it took me directly to the site I logged in and started looking around and shopping the site site. All of a sudden I receive an email while I'm on FFF that I made a purchase!!! and now I'm all of a sudden renewed for the subscription Box?!. That was very shady and sneaky of them too automatically renew without confirming. I was literally still scrolling on the site when I received an email that I had made a purchase. So buyers beware. I'm sure they have great things but I personally do not want to be a part of a company That handles things that way. Had they not had conducted business this way... I might have signed up on my own because like I stated in the beginning they do have a couple of great things which which is the reason for my 2 stars.

This was my first box order and I was able to enter my billing information but the site would not let me advance passed the first step to enter my delivery address. I tried to log out and in but because I saved my password, the site would take me right back to the step I was stuck on with no way of getting out of it. I used the live chat and a representative put in my address and preferences for the box. If I'm unable to use my phone to order this subscription in the future, I wouldn't order from FFF again.

A friend sent me a starter box so all I (thankfully) paid was shipping to CA. I received the box today and of the 4 items I will use 1. So I guess I covered the cost of the shipping. They sent a glitter type spray for the face (I am a grown woman, not a preteen) and this bucket hat that was really big. The funniest thing is they valued the bucket hat at $85 🤣 I just searched and it's on Amazon for $23, super misleading. And again a really juvenile style, I'm in my thirties, not 12. I honestly feel like they just filled a box with leftover unwanted items. Definitely not something I would continue to purchase or pay for.

My first two boxes were pretty good. Just before my Fall box was about to be shipped, I texted/emailed the company to ask about putting my account on non-renew ONCE I FINISHED OUT THE YEAR WITH MY FALL AND WINTER BOX. I did NOT tell them to cancel my account. They cancelled it. I spent 30 minutes on their chat feature trying to figure out what they heck they did. Turns out they cancelled me. The idiot who originally spoke to me, cancelled my account, despite my asking NOT to cancel. So, my Fall box was not pulled together, and NONE of the products I chose were available. So, I cancelled. Lots and lots of very BAD reviews on this company, from shipping, to refunding, to total screwing up the shipments, to horrible curation. Just another subscription box ripoff in my opinion. To FFF, please do not send me an auto response saying how sad you are to learn of my experience. You've done this to so many people, yet you do nothing, and it makes you all look even more uncaring, cheap and a scam.

I have been a customer for years - the quality continues to go downhill. My Fall 2021 box came today and they shorted me two items (all boxes are supposed to have 8 full size items). I received a ridiculously tiny non-alcoholic beer sample possibly worth $2 max as one of my items. I reached out to customer service (got a person on chat) who left the chat mid-stream with absolutely no resolution whatsoever. I am tired of paying for a box and then waiting a full month before it is received. I order from a variety of vendors and NO ONE charges me and then takes a month to ship. I am done with FFF. It is not what it used to be.

Since changing couriers you can not find out estimation date of delivery and just completely lack of information. Your customer service is great, but they do not even know or can tell the info on tracking. Not happy.