FabFitFunReviews of fabfitfun.com

Avoid this company, it’s very close to bordering on a scam. Not only is all of the advertising across social media a downright lie, lots of complaints and people not receiving the items advertised and very poor quality service. My main issue is they are not clear with how much money they will take and when. There is no option to review your order or final stage in the checkout and the site forces you to pay before you can even access the site. There is also no indication given of how much they will charge for shipping and taxes.

WORST customer service. I kept emailing and calling and my box NEVER arrived. I had to call my credit card company to dispute. DON'T ORDER!!!

This is definitely one company I could NOT recommend. The products are cute but overly misrepresented in MSRP. The customer service is below 1 star. Why? I signed up, customized my box, box arrives and is missing items. I contacted company and response I got was to go to their FORUM and get assistance there. How would that help me? I reached out again and was told that I needed to provide proof of what was missing, when I did (mind you I had the first time around already by sending photos through their site), I was told that at times the boxes sent may not be just as I customize. HUH?! But they sent a card detailing what was in the box and it didn't match! When I asked if replacements could be sent, I essentially had to start over again and explain what was missing --- this is all with the SAME representative. Frustrated, I asked how to cancel my membership. I was told I had to do it myself on their website. Still with the same rep, I asked about being able to get a refund on the box that was shipped because of the missing items and the lack of customer service. I was told that was not possible because ALL SALES ARE FINAL. I could not find that policy anywhere on their website and if it there, it's clearly not disclosed readily. Now, I've received two messages from their representative letting me know that for this instance they will refund me my money but only if I return the box/items....at MY expense. That is simply NOT acceptable! Their mistake and I pay for the fix? Not going to happen. They can have their items back. I don't want them. But me pay to ship it back is NOT going to happen. Obviously with all the other reports here regarding their customer service, or rather lack of it, should hopefully keep others from falling into the same predicament I'm now in. I would NEVER recommend this company to anyone! Don't be another one of their victims.

Definitely a scam operation...research it for yourself!

Terrible shipping and customer service for such a large company I have received 2 boxes over a month after they were supposed to arrive because of errors on the part of the company. After so many conversations with customer service they don’t do anything for you except offer to credit the next box (which I don’t even want that’s how bad it is). I wasn’t even able to get a refund for a product that was sitting in their warehouse for over a month and was not even shipped out. Don’t waste your time and money with this company. Complete mistake and waste of time

Products are old and not worth regifting sadly You also can not return even if you dislike all the items in box very expensive not worth the money very disappointing. I still have 3 boxes out of the $218 spent. I have received two boxes I contacted FabFitFun and they were not responsive the first time I called. I called again today and they confirmed there are no returns. Their response was they hoped to send something better in the summer box. I will review that when I get the summer box. I am only sending this for the women out there that want to spend money with companies that are worth it.