FabFitFunReviews of fabfitfun.com

They took our money and after almost 3 months after our first shipping notice without a box they finally refunded our money. Crap customer service. Took days to get a reply. They didn't try to make it right besides refunding my money. If the shipment got lost they should have fixed it I shouldn't of had to demand a refund

The fall 2019 was just a bunch of lotions and face creams. I signed up in summer and the first box was OK, but still full of cream and lotion. How many do they think I need? They literally sent me 2 spf face creams in the same box. Thanks? I decided to stick around for the fall 2019 but that was also a bust. Some people received hair straighteners or bags but all I got was .. MORE CREAM. My “big” item was a hair wrap towel that I’ll never use. My hair is short AND you can buy those at dollar tree. Don’t waste your money thinking you’ll get bags and electronics and cool accessories. Might as well join Ipsy for cheaper and get your face creams and makeup that way. At least you won’t be disappointed expecting something else.

Customer service is GARBAGE. Supervisors are useless and the box is junk. Don’t waste your money.

I ordered a starter box back in June still not here. I have called them they always say I'm so sorry we are just so behind always an excuse. I think it complete bs you want people to try but dont send . I would not waste my time or money with a company who wont send it out after you called twice . Three month of waiting a joke.

Huge disappointment! I signed up to be a a select member and have enjoyed the boxes I have received so far even though most items seem to be very similar. I received my Fall 2019 box yesterday and I have to say that the mystery product option is bogus! I have no use for the products they offered to choose from so I thought they would send something useful if not similar to what was offered. Instead I received another face cream after having a box already filled with them! If you’re offering a hair straightener, yoga mat and lunchbox as your option A pick, your mystery choice should be up to par with those products and not another face cream. This was a huge disappointment and I will be deleting my subscription.

BAD Timing! What is wrong with these people? I haven't received any boxes BUT I've been billed for two boxes within 12 days. Neither box has been sent out (27 days later) but I'm less than a month in. (How it that acceptable?) So if they actually send me the boxes within their time-frame, I will get the summer editor (Franken-box) AND the fall box within 1-2 weeks of each other. I signed up for my first box on July 27 and was billed. The logical person would think that I would receive the fall box because if you add a month until they ship and two weeks for actual shipping, well...it will be the middle of September. That's just the math, FabFitFun. I was billed for the fall box on August 7th. So you see the problem. I was billed for two boxes before I even got the first one. How is that right? They are not very clear about what will happen to you when you sign up or what box you are going to get. If I like the boxes then it will be fine but ethically, it isn't the way people expect to be treated. Also, the holding on to that kind of money is shady AF...especially since their, like most businesses, bills aren't due until 90-180 days later. Also, some sort of glitch happened and my one add-on was deleted from my order and it could not be added back. They sent an email saying I wouldn't be charged, but I was. I was eventually refunded my money but I found out the hard way that you need to watch your credit card bill once you get involved with this. UPDATE: I got the the summer edit AND the fall box on the SAME DAY at the SAME TIME. I did not want that at all. It does't give you any time to decide if you want to buy a second box. If you can't get the summer edit out before the fall box, you should just offer the fall box unless someone expressly wants to purchase 2 boxes before they get the chance to see the first box.

I really like the box and the choices but the shipping ordeal is a mess. It’s not worth it unless you buy their most expensive option which is the yearly pass. Wish I would have known that before I spent money on my summer box. It takes a ridiculous amount of time for them to send you your box. By the time I get my summer 2019 box it’s already fall, I won’t be able to wear my summer wrap that I was excited about or carry around my beach bag without looking out of season. I canceled right away, not worth it. I’ll go buy summer clothes and accessories myself because i’ll Have it together before it’s mid fall. Update: so I see FFF had responded to me regarding my box. What a disorganized company. The invoice for my summer box went through and on July 19th. It’s now August 25th as I’m writing this and my box hasn’t even been put together yet. I called customer care and requested a refund, which they did refund me because I “wasn’t able to receive my box”. At least I got the refund which is why they deserve 1 star instead of 0 stars, but I will never purchase anything from this company again. They’re disorganized and make up rules on the go as to why they don’t have their stuff together. I was lucky and got my refund but as you’ll see in several other scenarios, people are being conned out of their money.

I would rate 0 if I could. Firstly, the boxes are garbage. I threw out literally everything from my last one because who needs seven different "brightening" face products? I can't even use gel eye pads and they've sent me them twice in a row. Besides the crap quality if the products, the company itself is shady and scam you out of hundreds of dollars. I tried to cancel a year subscription and was still charged several months later for hundreds of dollars for another year, which they would not refund because I "didn't cancel auto renew" when I DID try to cancel it. I went to go and cancel it again and found that the cancelation form literally tricks you into thinking you're canceled when you haven't and they switch around the "cancel" and "nevermind I changed my mind" buttons on every page to confuse you. I was furious enough at that but THEN it turns out that after I tried to change my address TWICE they still kept sending boxes to my old address which are lost forever. Two boxes, a full half of my subscription that I did not want in the first place, wasted because their webmaster is so atrocious they can't even process a change of address. I am livid that my next box on its way is also literally all skin care and the same kind of garbage that was in the summer "seasonal" box. Customer service is totally non-existent if you get ahold of anybody, they will not give you any answers as to why their forms don't work and they will refuse to refund you when they know they tricked you out of your money. Complete scam and total ripoff.