FabFitFunReviews of fabfitfun.com

Fibfitfun has to have the one of the worst customer service I have ever experienced. Every “sale” is a joke you either get the wrong products mailed and then of course they can’t send the right ones just a refund because they are no longer in stock even if they didn’t sell out. Then they just refund for products and give no reason or Explanation as to why you were refunded. Then when you contact it takes forever to hear back and normally when you do it’s nothing helpful. When I had a ripped robe in My box photos and all were sent I waited Almost a month after they said they would mail a new one to contact them yet again to find out if it had been sent then four days later no response of course but I get a tracking email. I would recommend looking elsewhere if your wanting makeup ipsy or Boxycharm ipsy has top notch customer service and boxy is pretty close as well FFF is a joke.

Not worth it. I didn’t receive all my items either. Very disappointed but thankful I had a 50% off coupon to try it out. At full price I would have been PO’d.

I had seen other boxes that people had received in the past and was excited to receive my box. People had gotten cute little teapots, nice towels, etc. Like others have said it's a bunch of products I could get at Big Lots. My "big" item was a salt/pepper grinder that I could also get at Big Lots for about $10.00. Thank goodness I had a 50% off offer. If I had paid full price I would of been really angry. The products will most likely go in step daughters stockings for Christmas.

I too received my first fabfitfun box today. Made order on Oct 6th because everything looked so neat in the box. There were no flat irons, Kate spade lunch boxes, scarves, etc because all were sold out so what other choice did I have other than to select Surprise me? There is not one item in this box that I would use. Such a disappointment to me. Anyhow I wish I could say I would be ordering again but I will not. Wish there was something useful in box besides beauty products that I would never use. Wish like a Bluetooth speakers, excercise mat, make up, flat iron and or scarves. But there isn't... Oh well I tried...

I received a gift certificate for my birthday and was excited to get my order in. After always seeing the “celebrities” they use to promote their product and all of the good stuff they received, I was sure to have that same experience. When I finally got my box I was so disappointed, what a waste of money. The products are things I could have picked up at TJMaxx, nothing special and items that I will never use.

This company is awful!! I customized and paid for my fall box in August and never received it. I contacted customer service multiple times with no response. They finally messaged me on Facebook saying that the straightener I added to my box was “out of stock” (that is a lie because it didn’t say that on the website when I bought the fall box), and that is why it was never shipped. * I was NEVER notified that my box was not going to ship due to an item being out of stock. No email, nothing. I finally spoke to a customer service representative on the phone and was told they could still ship the box to me but I would have to wait 3 weeks to get it. I told them absolutely not and I wanted a refund for the box. They sent me another message on Facebook saying they’re sending me a free gift bundle and it will be here within three weeks. We’ll see about that. 🙄

Sham of a company... Do not add to cart. During 2 “add-on” periods I have added to cart just to check things out and reserve a spot for products if I wanted them. The first time, I asked for my money back, because I thought you had to check out, and they refused to refund me. The second time I decided to participate in the add on process and only received half of the products I had reserved. The third go around, I started to look at products and add to cart, but decided to change my mind, and I removed from my cart in order to save money. Guess who got charged anyways!!! And we already know that if I ask for my money back they will refuse! I hate this company and by god they have the WORST customer service. Do. Not. Buy.

If only I could upload photos of my live chat with their customer service. I simply just looked at their website to view this product as I was very interested. I didn’t confirm any purchase what so ever. I then wake up the next morning and MY CARD HAS BEEN CHARGED!!!!! I uploaded my card information as I was going to purchase it the next day but they went ahead and did it with zero legal consent. Logan was chatting with my and told me “well maybe if you didn’t upload your card information to random sites you wouldn’t get scammed” while he is not wrong.... he should not have spoken to me that way. When I asked for my money back he then made it clear that they don’t do refund but “I guess” I’ll make an exception. I DID NOT APPROVE THIS PURCHASE YOU STOLE MY MONEY !!!! Like ugh it’s 7am and this is how my morning has gone now thanks to this horrible crappy company. If I don’t get my money back I will be writing another review and contacting head quarters.