FabFitFunReviews of fabfitfun.com

Just received my first and most likely my LAST FabFitFun box. I received a hand and body wash, cream, a paper/hardboard 2020 calendar book (7.5" x 8"! Seriously - did I travel back in time to 1992?), a makeup remover cloth (I have a dozen of these things, is there really anyone who hasn't tried them?), a clay pore mask ( <-- the ONLY thing that interests me) a detangler/prep spray, a body scrub and a rose 'gold' bracelet (seriously kinda ugly, and I LOVE rose gold!) Oh and lets not forget the "GIFT CARD" for Hello Fresh... gift card my A*#! You get so much off your first, so much off your second etc... that is NOT a gift card, it's a coupon. As soon as I completed the 'order' I had a bad feeling when it didn't let me customize as I was lead to believe I could. I immediately looked up how to customize, nope. I then emailed the company and within 10-15 minutes I cancelled my account and told them I wished to cancel my order. Well, since I'm sitting here telling you about all the CRAPPY stuff in this box, you know that didn't happen. Where is the good stuff? Where's the fluffy blanket or slippers or a candle? The website was not user friendly, credit card should be the LAST thing needed! I am so disappointed!!! Another reviewer described this box well as the type of stuff you see at a Ross type store. There is a few things I'll use since I bought them, but only one thing I'm slightly excited to try. The rest was basically just a huge let down and waste of my money and time. Retail vs. price of the box, yeah, sure, probably a huge discount... I still feel ripped off.

This is my first box and I am so disappointed in the cheap garbage I received. I didn't have time to customize the box as I have been working tons of hours & couldn't get to it...what I think I received are all the junky leftovers no one wanted. I added on 5 pieces and didn't even receive one of them. Consumers, beware. Everything I got was the kind of stuff you can buy for next to nothing at TJ Maxx or Marshalls. I would absolutely never recommend Fabfitfun to anyone.

I am so frustrated I'm going to cancel. It's the end of November, my box was "shipped" in mid November, and FedEx keeps extending the delivery date. It's now set to 12-05. I'm a VIP member. Also, I didn't find out about the CUSTOMIZE date (my fault?) until the last day, and there were PRICES next to the items! Took a long time for my overworked and tired brain to figure that those weren't part of the add-ons. Plus, I couldn't customize all the products...I assume they ran out for VIP members. I want a hassle free experience, not something like this. Smart Post is NOT the way to go, either. Charge a bit more if necessary and get my FFF box to me. FedEx will give this to my very rural PO which will delay it longer. Yes. I have complained to customer service and they state they can't do anything... three times! YIKES! Kathy PS: I forgot to say that I have over $100.00 of "add-on" products in this box. I believe I was charged for those items in the beginning of November. My box should have been one of the first shipped due to that alone. No company works this way except FFF. Charge your customers, then delay the shipments? Unheard of today with one and two day shipping. Is EVERYTHING I ordered BACK ORDERED? To add insult to injury, FedEx sent me four email updates last week. See below: 1st said delivery on 12-02-19 2nd..............12-03-19 3rd...............12-04-19 4th...............12-05-19 ...and it sits in Sacramento, a half day drive from where I live on the California and Oregon border! I could drive down there and pick it up. UPDATE ON 12-02-2019 I received another FedEx email extending my delivery date to Friday, 12-06-2019. I also received two email messages from FFF, both saying they were far behind in customer response and don't have time yet to get back to me. The one I received today stated they were busy helping other customers. That's nice! I want to paste them below for complete transparency and to let you know what to expect: They send LOTS of happiness! Just no answers! FIRST ONE: "Hello! Due to an increased number of support requests, our reply time is taking longer than usual. Please take a moment to review our FAQ section: (removed) If you no longer need assistance, please respond to this thread saying "Request resolved". If you still need help, don't worry! We have your email and will get back to you as soon as we can. Thanks for your patience! Sending Happiness, The FabFitFun Team" SECOND ONE: "Hi Kathy______! We are still busy assisting other members and will get to your request soon. If your request is urgent, please give us a phone call at 855-313-6267 and leave a voicemail. As a reminder, here is a link to our FAQ section where you may find an answer to your question: (removed) If you no longer need assistance, please respond to this thread saying "Request resolved". **Please note: Normal order processing time is up to 10 business days for your box to leave our warehouse. You will be emailed tracking information once your box ships out. Thanks for your patience! Sending Happiness, The FabFitFun Team"

I loved the old boxes of fabfitfun. This winter (2019) box is ridiculous. None of the items are full-size. I did the annual membership, however I'm really feeling ripped off. In the section where you choose the products, they basically had you choose between all the cozy things. It's winter, all I want is cozy things. Also got a make up eraser, and I don't wear make up. I'm really disappointed in this box. I would suggest waiting to start your membership in the spring if you are considering it. Don't waste your money with this box.

Really not sure how this company works. If you cancel your membership you can’t even look up the details of your history without reactivating your membership so that you given them authorization to charge your card once again. A business should never be set up like this and seems like they just want your payment information UP FRONT. Never had this with any other company. Everyone raves about it. I honestly don’t even know what I signed up for how much I’m getting charged and can’t look up my details without reactivating just to make sure. Still waiting on confirmation that I cancelled my membership. Not happy.

Website is terrible. Everytime the clock ticks down to customize your box the company experiences "slowness on our website" ie: it crashes but yet billing never goes down.... then when you do get on to customize everything is gone right away. They try to get you by paying upfront for an annual membership to be a "select" member so you can choose your items but if you decide to cancel guess what you can't get your money back and you are locked in until the end of your membership. Customer service won't work with you they just point out areas to keep stringing you along. If you try to reset your password I hope you have a week to wait because that is how long it will take them to get back to you. Terrible scheme of a company that is just out for your money not "promoting happiness" as their website claims.

Website crashes as soon as the customization of the box is available. It is b.s. the page not says it is doing maintenance and will be up shortly. Pay to much money to be able to customize your box for them to not have a website that doesn't crash when to many people try to do so.

FABFITFUN Style stole almost $200.00 from me. This company is a joke for the Style box. I receive and still receive the seasonal boxes BUT I am no longer receiving the style box due to them taking almost $200.00 without authorization AND I returned the items I didnt want to keep!!! Any returned items you arent supposed to be charged for but yet here I am. Any time you call them, they say "sorry Style doesnt have a phone number but theyll email you when you get in". Ok, first you work in the same office ( the girl I was speaking to when to check several times if an agent was available because I refused to hang up and " Have someone call me back since im at the top of their priority list". Not everyone has $200 to just have taken from their account, that really screws some of us. Im still waiting for a response and probably wont even get one. I even received my package half way cut open ( i still have the photos for proof), and yet here I am being charged for items I sent back ( in a box that was not cut open unlike the one i received in the mail lol). This has been an extremely unpleasant interaction. Im not sure how Fabfitfun is as popular as the are with their terrible business practices.