FabFitFunReviews of fabfitfun.com

Received a broken item and then offered sub par products as compensation

FFF sent me a box I never ordered. This happened with your last box and Customer Service did everything I asked. However, I still got your next box. When I reached out, you agreed to cancel the membership again, but I was going to pay for shipping. I think it is a scam. I do not want a repeat next time! The only thing good either time was the in person customer service!

I recently received my winter box, I was surprised because I couldn't remember choosing anything for this box. As soon as I opened it I realized that was because I hadn't chosen anything and looking back I'd never received the email notification telling me customization was open. I don't drink and was disappointed to get the drink shaker and wine opener. I'd been thinking about ending my subscription and this confirmed it.

I really like my seasonal box that I got so far but dont like that you automatically check out when u do add ons and take more than 3-5 Business days to refund my money back

I would not recommend giving FabFitFun as a gift. My father purchased a 1-year subscription for his granddaughter. The only way to set up the subscription was through his email. That means that he got the emails to customize upcoming boxes instead of my daughter. We were able to contact the company to change this, but then the account info changed to my 14 year old's email. The gift was automatically renewed without any email ahead of time and even though my daughter canceled the subscription IMMEDIATELY after the email notification came through (which claimed the charge would go through the next day), we were told it was too late and that the company would not refund the yearly subscription. Since the account was now under my 14 year old's email and name, my dad was unable to cancel the membership or request a refund, even though it was his credit card on her account. After numerous emails back and forth from the company, they finally refunded my dad's credit card for the automatic renewal. The customer service was very friendly, but it took numerous angry emails from me to get this resolved.

The boxes are getting chintzier and chintzier as time goes on. The choices for customizations are less impressive than they used to be, and they used to have “surprise” items which impressive at one point — and unfortunately are now coupons and stickers. Not worth it anymore. They really just focus on up selling by getting you to purchase their add-ons over having the box be the focus.

i got this winter box because i was liking the price. It is or was on facebook for 29.99......then once it got my debit card information the website stop working .i had to get customer service ...and they helped but it was not the same ...and when i got on your website it said that if you got the seasonal subscription that would get a mini box worth $80-100.....or a mystery box...and i was told that because i use that $20.00 off i would not get this ....but that is not what it said ...because i was i new member it a other reason i would get a mini box ...i did get a mystery gift but still not the same...not a very good first impression.

I have been loving my last 2 boxes...BUT THIS winter 2021 box fiasco is really a bummer. I was expecting the winter box to really impress but it's the most disappointing thing I will probably cancel after this. NO customization email was EVER sent and I know because I've been expecting and waiting for it!! Now my box is full of very few things and most importantly that I don't like or will use. All of my other FFF boxes have felt like endless treats and I have been so excited but this box I got 4pc kitchen ware, wine opener, hot coc bomb maker, 3 boring beauty products( NO comparing to the other beauty products I have recieved) and best of all TEA BAGS. wow really surprised on the Christmas box