FabFitFunReviews of fabfitfun.com

Horrible service!

this place must run out of someones basement. the items are cheap and sometimes appear used. I would never buy any of the items they include in their cheap boxes. the customer service is horrible. DONE GO THERE

I am a member since 2013, I loved this box. The subscription was great, I was able to customize 5 items, items were season appropriate and fun. I recommended fab fit fun to all my friends. Then last season, winter 2019, they made some changes. I was only able to customize 3 items and told that if I want to customize 5, then I need to upgrade my level of membership. The responses were cookie cutter and “a glitch” was blamed. I decided to give it another go. Now it’s spring, all my friends have received their boxes and mine hasn’t shipped yet. I’ve emailed 6 times now, have spoken to 3 different reps and I get the same exact copy and paste response “your box will ship within a month”. Their items are repetitive, I have a drawer of useless eyeshadow palettes and more body scrubs than I can use in a lifetime. Looks like this is the end of the road for our long term relationship. Crappy items and terrible customer service for $50 a season? No thanks.

I bought a years subscription plus 2 add-ons came to $200. I look at my account and an extra $53 was added on. I'm hoping they didnt charge me for a years subscription in full amd then plan on chargimg me an extra $53 on top of this every 3 months

Excuse my potty mouth-the Spring 2020 box absolutely SUCKS!!!! From 2019-2020 only one box was decent! These boxes have really gone down hill over the years! The quality of the boxes very disappointing. It does not matter if you subscribe to the year or quarterly products still the same quantity still the same. I can’t wait to cancel my subscription and try something different!

Paid in full for the year to get choices and 1st shipment. Enjoyed my 1st box. Cancelled the automatic renewal and then treated like I wasn’t a customer at all. Felt I had to become one of “those people” Several calls to customer service. They were very nice, but disappointed I had to call them do much to begin with. The company didn’t email me to select my choices, Then, didn’t send my box until I complained. Isn’t that the 2 things I paid upfront to have??? Several items in my box were things I bought in the market. No worth the hassle! Glad to be done forever! Just a “ sorry” didn’t seem to go so far after it was said so many times.

This place is terrible. second time I have a problem. staff is unprofessional and dont listen. It's like they read off script. charged me double. Called to get my refund. Never received it. Called again same thing. I ask questions and it's like they read off script. My blood pressure is over the top. Never ordering again.

I was really looking forward to receiving my Winter Editor’s box as it had plenty of products I would’ve used and loved. It was one where you chose 3 items and for the rest rather than have set products, they said ‘FabFitFun will choose and item you will love!’. Since they make customers fill out a profile with ratings from Hate to Love, you’d think they would use that to decide what the rest of the items in your box will be. Very wrong. They sent me about 4-5 items I specifically said I will not be able to use! Felt like they sent out the secondary, crappy items their US customers would not want or be happy with. When I complained I was told these were set items, so it took me half an hour of photo and video searching and sending to the customer care advisor to make him understand this was not a set item box and I’ve basically been sent a box of stuff I won’t be able to use. They then agreed to let me choose 2 items as a sorry and will dispatch those within 3 weeks. We are now at the end of week 6, and I still haven’t received my replacement items. To top all of this, when I received my dispatch email a few days ago it had incorrect items listed, and when I contacted them they basically said yeah, seems like we sent you the wrong thing, and since we took so long to dispatch this the correct items have now sold out. Seems like they don’t really care about their customers in the UK, even though we are the ones that pay more and wait longer for our boxes. Unless things change or they get a UK warehouse to minimise costs and delays, this is definitely not a box for me or anyone else that’s not in the US.