FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
Kimberly Marrero W.
I made a mistake and forgot to enter a promo code and graciously Kalil from the customer service team was able to credit me the difference.
Response from FabFitFunFeb 2, 2022
Hi Kimberly! Thanks for sharing your feedback with us! We are happy that we were able to help you resolve your concern! Xo
Anonymous
My box got lost in the mail during my recent move. I contacted the postal service who pretty much had no idea where my box was. So I then contacted FFF customer service and spoke to Zack. Zack was amazing! She was not only super friendly, but went above and beyond to help me customize my box since I didn’t get to do it the first time. FFF customer service is top notch! Thanks so much!
Response from FabFitFunJan 28, 2022
Hi there! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
S S.
I didn't receive an order that I placed in the beginning of January but did receive other orders, I placed after that. I started with the online chat and proceeded with email. Nash was so helpful and I feel like he was able to help me right away. I wasn't on hold on the phone so that was amazing.
Response from FabFitFunJan 26, 2022
Hi there! We are happy that you're pleased with the results and that we were able to help! Xo
Julie M.
Great job assisting me and had all of my information I needed. Was very polite and she was knowledgeable and had great customer service!
Response from FabFitFunJan 24, 2022
Hi Julie! Thank you for taking the time out to leave a review! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Em
Excellent customer service and fun boxes!
Response from FabFitFunJan 23, 2022
Hi Em! Thank you so much for your feedback! We're happy that you had a great experience with our customer care team and that you're loving the items in the boxes. We are excited to show you what we have in store this season! Xo
Ellen C.
My holiday box was never delivered, I contacted FFF and they sent out a new box right away. But my add-ons a lot of them were sold out. They said they would credit my account. It’s been a few months and I didn’t see it. I explained the situation to FFF and they issued a refund right away. WTG FFF !! What. A wonderful company !!!!
Response from FabFitFunJan 23, 2022
Hi Ellen! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Diane Walker C.
Quick response and no pressure.
Response from FabFitFunJan 22, 2022
Thank you for taking the time out to leave a review, Diane! Xo
Katie Cardella B.
I made a purchase but didn’t add an applicable promo code which was completely my miss. I contacted customer service and they were able to quickly assist me and made sure the order went through as I intended. Not only that - but I started and ended a chat without speaking to anyone at a very late hour because I assumed no one would respond. By morning I had an email follow up asking how they could further assist me. What a wonderful customer service experience all around!
Response from FabFitFunJan 22, 2022
Hi Katie! Thank you for this sweet review! Your feedback means a lot to the entire team and glad to hear you had a great experience with us! We look forward to sharing more seasons with you! Xo