Allison M.
This box was awful!!!!!
This box was awful. I watched so many reviews online and looked at the different possible choices to make sure that it would be worth my money. Clearly the boxes they send to Youtubers to review are filled with the premium products and the rest of us get junk. When you sign up it has you do a quiz to determine the best things to include in your boxes. When my box came it had the three products I was allowed to choose, two of which I didn’t really want but out of the possible choices were the least objectionable. The products they picked for me were HORRIBLE and completely opposite of my survey. I don’t wear makeup and put a note on my quiz specifically saying NO MAKEUP PRODUCTS. They sent me 2 (!) so those are a waste. Another was a brush that is hideous and also some soap sponge that stinks. I also wrote no floral scents on my survey and this smells strongly of old lady flower perfume. I received 8 products, the lowest amount you can receive, and some of the products they clearly inflate the value of to reach that “at least $200 value”. I found them stand alone online for half the price or less. There were so many good products available as options that fit my criteria yet my box was basically filled with things I will throw away or give away. If it wasn’t for the 1 product that I chose that I wanted this box would have been a total waste of money. Thank god I got it for $10 off. Don’t take your chances!
Response from FabFitFunApr 12, 2020
Hi Allison! We are sorry to hear that the items we curated for you this season missed the mark for you! To help clarify, the personal survey does not directly affect what items go in your box. At this time we do not personalize boxes, so all subscribers receive similar items. The survey does help us get a better idea of the demographics of our members and used it as a guide to gauge our member's general needs and interests while we try to curate the best possible boxes each season, rather than a Customization tool. While we want each of our customers to absolutely love every product they receive we also know everyone has different tastes and not every item will be a hit for all our members. Our team is always working hard to introduce members to new brands and exciting products each season in hopes of delighting all customers which is why we invest so much in customization! We always strive to improve your membership experience and we appreciate you reaching out and sharing your thoughts with us. If you haven't already, we recommend upgrading to the Select membership to get early access to Customize your box! You also get a $20 USD savings per year as opposed to getting the Seasonal membership. We hope to have the opportunity to surpass your expectations in the future!