FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
mcc
This was the first time in 2 years I had a shipping issue. I waited a month to contact customer support. They responded immediately. They corrected the issue and are sending a new box. Very helpful and efficient. A company that invests in customer service is an A+ company.
Response from FabFitFunMar 13, 2022
Hi! Thank you so much for your feedback! We're so happy to hear that you had the most exceptional experience! We always want our members to be fully taken care of! Xo
Kimberley M.
I really appreciate how your company handled my problem and treated me.
Response from FabFitFunMar 11, 2022
Hi Kimberley! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Jayde W.
I was initially very disappointed in my fff winter box. I only received one of the items I actually requested and the rest were things i couldn't use and/or very cheap..well, I'm not for sure they were cheap as far as cost, but they were to me. 3 packs of flavored dental floss and an indoor plastic planter with light.. So I contacted support and the first person I spoke to had no good news for me. The items I wanted were out of stock, even the main item I wanted. I was given a short list of more things that I couldn't use or weren't for me. Then I was passed to a second rep, Jesse I believe. And her first email solved the whole problem. They restocked the one item I wanted the most and she is sending it to me. She was also exceptionally personable and fast and much appreciated. Turned my entire experience around. Thank you FFF! Jesse is a valuable asset to your company. Just her tone in the email was significantly helpful and improved my mood. Even if she hadn't been able to offer me that one item, I still would have come away much better for her customer service!
Response from FabFitFunMar 10, 2022
Hi Jayde! Thank you for taking the time to share your thoughts and feedback with us. We're happy that you were fully assisted and had a great experience with our customer care! Xo
Valary
Love my fabfitfun!!!!
Response from FabFitFunMar 10, 2022
Hi Valary! We are so happy to hear that! Thank you for being a part of the FFF family! Xo
Stevi Hosey K.
EXCELLENT CUSTOMER SERVICE! PROMPT AND VERY CARING!
Response from FabFitFunMar 7, 2022
Hi Stevi! Thank you for taking the time out to leave a review! We look forward to many more seasons together! Xo
Heather S.
I had a problem with box and the 15 dollar mystery bag item and I know you get what you get but I was not happy with it and fff customer service rep made me feel so at home and she resolved my unhappiness witha. 10$ credit to use at the store and that was so generous and I will use it thankyou Elle💓
Response from FabFitFunMar 6, 2022
Thank you for this sweet review, Heather! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Cece
I wasn't happy with my box completely and so I decided to chat with them just to let them know how I felt. The lady I was connected with was nice and understanding all the way through. She was very helpful and helped me resolve the situation. Chat is usually very understanding and helpful.
Response from FabFitFunMar 5, 2022
Hi Cece! Thank you for this sweet review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! Xo
Cheri R.
This for Fab Fit Fun customer service people & they are the most nice & always ready to help & Fab Fit Fun boxes are the best subscription I ever had
Response from FabFitFunMar 2, 2022
Hi Cheri! Thank you for the 5 stars! We are glad we were able to meet your satisfaction! Xo