FabFitFunReviews of fabfitfun.com

I customized for FitFabFun for the Summer 2020 box. First of all, my box came in a month late (which was expected due to COVID) that wasn’t my concern until I received my box. Nothing that I customized was in the box. They sent me the Human + Kind Body Soufflé, MakeUp Eraser, and the Maya Kimono- these are all items I have already received previously. It seems to me that they sent me scraps that they wanted to get rid of. This is extremely unfair and a waste of time and money. They have sent a duplicate item in the past, but I figured it was human error. They didn’t even send me anything I selected and they sent me duplicates. Please don’t subscribe- this seems like a scam.

The worst. First few boxes came fine. This summer box which I paid in advance on my annual subscription has said awaiting shipment for weeks/months and now it seems I'll never get it. I've emailed multiple times with no answer and no refund. Hundreds of other companies have figured out COVID delays and or been respectable enough to refund money. At this point I have zero faith in their longevity or business model. New subscribers DO NOT SIGN UP.

Bait and switch! I ordered a box and after more than 2 weeks I get an email stating that the item was no longer available, and I would receive a substituted item. This is not cool. Not trustworthy. I cancelled immediately. UPDATE: I finally received a refund! They didn't want to give a refund and it was such a hassle to finally get a refund. NEVER again will I fall for their bait and switch.

This company is either run by 18-year-old interns or recruit directly from societies who don't know what way up is. I can't decide which. They have far too many competitors to run their business this poorly, I give them 3 more years tops.

Would give zero stars if possible. I signed up for FFF in February of 2020 and received my spring box with no issues. However, I still haven't received my summer box, so I called the customer service line. After about 10 minutes of waiting on hold, the rep came back on the line and said there was an error on their end and they had made changes to my account by mistake. She said instead of getting my next three boxes (summer, fall and winter 2020) I was signed up for three boxes NEXT year. What??? There was obviously nothing to be done about the summer box as it was sold out, which was VERY disappointing since I made sure to make my customizations early and was really excited about the summer items and add-ons I chose. Since my subscription was made with a gift card, the only "fix" was just to refund my add-ons and sign me up for the next fall, winter and spring boxes. Great.... Honestly, I will ride it out until the 3 boxes are received and then switch to a different subscription box. I was waiting for weeks to get my box and had no emails or correspondence about what the delay was. Also, on the app it said my order was successfully saved and waiting to be shipped. Seeing as my account reflected that the order was saved, I had no reason to think there was an issue with securing those items. When I finally reached out, I think more should have been done to remedy the issue. Hold a percentage of items in storage for when issues arise so you can give people the items they were PROMISED and WAITING for, maybe? Perhaps send an editors box, free of charge, for the issue caused BY THE COMPANY? Nope… Just wait for the next boxes and hopefully there are no more issues. Cool.

I subscribed to the annual box in 2017 and enjoyed them. I re-subscribed again this year and had a horrible experience with their shipping (which I don't mean the delay because of COVID-19). However, they shipped my box to the wrong address and never bother to apologize or be helpful to make sure the replacement was shipped ASAP due to their mistake. My box arrived a month after everyone else. In addition, I later realized that my ADD-ONs item is missing but because I no longer have the packing list inside the box, they made it a burden to send a replacement/refund; even though they sent me an email before that that item has not been shipped. I already unsubscribed because I felt like the amount of hassle and having to be upset every other month is just not worth it anymore.

I've gotten several boxes that were great boxes. The box I received today had item I could have purchased from the dollar tree. A total waste of 50 dollars. I will order from another site from now on. Ladies dont waste your money here.

FabFitFun SUCKSSSS ...they have made unauthorized charges to my account when all I did was fill out a random style quiz that popped up!! When I contacted customer care which does not have a direct phone #...they would not do anything to help me!!