FabFitFunReviews of fabfitfun.com

Ordered portable ac during the edit sale or whatever. Arrived today, chap plastic slightly broken. Was able to somewhat fix, but now 2 of the vent slats are broken (remember this arrived today), and no longer directing the cold air at me. I will say it does blow cold, but I'm not willing to use in fear of it starting a house fire. Doesn't seem safe at all. I went ahead and cancelled my subscription.

Honestly this subscription started out pretty good, then I had a little mishap with address changing. So my box was sent back to the facility, and for some reason the items I paid extra for and picked a long time in advance were not included in the "replacement box" when it finally arrived MONTHS LATER . When I got my box and saw the items missing (even the items I added on for extra charges) I immediately contacted FFF. They told me they were now out of stock and they'd issue me a credit to use ONLY on FFF. I DO NOT recommend this subscription unless you don't plan on changing addresses. I will absolutely not be renewing my subscription. It's complete bs, they literally could have just slapped a new address sticker on the box instead of unpacking MY box and giving MY items to someone else. Also, if I didn't contact customer service, I never would have known why the items were gone. AND I never would have received my add on item, which didn't ship until almost a month later. They literally tried to steal my money. Terrible service. DON'T DO IT.

Be warned, this is a very unethical company who have you pay first and many of the options aren't available to you. Advertising shows all the options, even when on the UK site, and then once you sign up you can't get a lot of them shipped to the UK and their "customer service" tell you that purchases are final, which is not the law. Then when you buy "add ons" or "edit sale" items, when they go out of stock and while they refund you, you get hit with conversion fees still and loads of times the VAT wasn't refunded. I had half an edit sale order go out of stock one time, worth hundreds of £ and they just basically had my money for weeks and then refunded it. They clearly have an issue with vendors delivering, sure, but its now every single time. I have cancelled. You wait months for shipping, don't have half the options Americans do, then get loads of things cancelled and lose 20% of your money which you have to wait on chats for hours to get back, then they make it out like they are doing you a favour by allowing you a refund and state that "purchases are usually final". THE COMPANY CANCELLED NOT ME. Seriously, after months of stress they finally refunded me and I am done with them. Don't sign up. It's not worth it.

My friend sent me a referral for the Free sample size box, so I only had to pay the shipping. I didn't understand that by doing that I was signing up for a membership. So I got the sample box, nothing in it interested me, and I thought that was the end of it. Then I'm getting charged $54 for another box. A month or so later, it shows up. Again, it was just a bunch of cheap crap that I'll never use. Then, I received an email from them to leave a rating/review. Instead of it taking me to the page to do that, it routed me to the page to reactivate my subscription. This whole thing is a scam, so I advise you to steer clear and don't let them take your money!

If you live in the UK don’t bother signing up because half of the products do not ship to the uk. They offer no alternatives to their UK customers but expect you to pay the same price as their US customers.

If you live in the UK don’t bother signing up because half of the products do not ship to the uk. They inform you of this after you see clues and spoilers and get excited about certain products so save yourself the disappointment.

I loved the box itself but the Customer service is awful ! Received a defective item in my Summer 2020 box it was a cooler and the zipper was not stitched to the bag itself ... I reached out to get a replacement ( that’s all I wanted ) sent pictured The company has a policy that they will replace items 2 weeks of the shipment date and since I was a couple of days over they said they can not replace the defective item and offered me a cup for my troubles ! They have now lost a customer and I will be letting everyone know this experience ! I respect ones policy but in the same sense this company should stand behind there product what’s the point of buying broken items Fab fit fun could have kept a loyal customer but choose to let them go over a simple solution BUYER BEWARE !!

Like another reviewer, I wish I could have given zero stars, so here we go. Had been a member a few years ago and didn't like the choices the "editors" made for me. If many can recall, they would post three items, two desirable and one not. I always received the undesirable. Fast forward to a month ago and specifically the Summer 2020 box. FFF now advertises customization and showed 5 items to choose from. I elected to rejoin as I was interested in some of the choices. In fact, I even opted for an annual membership. I didn't hear from them for a couple of days, so I went on line to customize my Summer 2020 box. Once I logged in, the site said customization was over and my next box would be the Fall 2020 box, and I would receive an email to customize that box at the beginning of August. I was disappointed, but realized it was late in the season to get the box. However, the FFF site still showed a one time purchase of the Summer 2020 box WITH customization and none of the options were listed as unavailable. A few days later I received an email telling me my box had shipped, with a link to see what was in it. Needless to say, there was nothing there I would have chosen, so for me it was a $50 box of junk! I was angry, but not nearly as angry as when I received the box and opened it. It was worse than I could have imagined. (and for the record, the ribbed sweater coat is neither a sweater nor a coat, but a cheap polyester smock that couldn't be sold for $99 anywhere). I sent an email expressing my displeasure and cancelled my annual membership. The reply to my email was to offer me a free product from the ones I should have been able to choose from in the first place. This is the only attempt by FFF to make the situation right. I did not accept the offer as I felt it would be disingenuous as I had cancelled my membership (or so I thought). In retrospect, I should have, because then I might have had something for my time, aggravation and $50. As it turns out, I was still on the hook for the next three boxes, but my membership would not renew in a year. Again, I shot off an email. The reply was that the balance of the membership would be refunded. When I asked what I should do with the $50 box of junk, the FFF rep said that all FFF sales are final, but they would refund my money after I shipped it back AT MY EXPENSE, with a list of procedures to follow before they sent my refund. At no point did I expect something for nothing, just what I was told I would receive. So bottom line...false advertising and fraud. I should have known better. I am also NOT including my email, as I've seen FFF's replies to previous posters and don't anticipate any resolution to my issues. I am just trying to prevent this happening to anyone else.