FabFitFunReviews of fabfitfun.com

Be careful. I signed up for the annual subscription and cancelled during the year. I got an email stating that customizations were open and assumed I had one box left. I was able to select the products and follow the usual process. A couple days later I got charged for the annual subscription and it cost $50 more than the previous year. Nowhere throughout the whole process did it tell me I was renewing or what the charges were going to be. It was shady. I cancelled the subscription that same day. When I followed up a few days later, customer service said they would cancel my subscription (again), and after some back and forth, eventually said they’d cancel 3 boxes but I would still have to pay for the current box. The worst part is that the CS agent was patronizing and snarky. I’ve had things get lost/not show/damaged and dealt with their CS before but I can’t do it again! There are often delayed responses, or you have to follow up on items that they charged you for, but never shipped. They don’t prioritize their customers experience and it shows. It’s disappointing bc they have some good products but it’s hard to recommend a company that has so many other issues when there are better subscription services out there.

I've been a customer for a few years. Products are good generally. Customer service is non existent. Very condescending. Deliveries take way too long and getting longer. I would not recommend this service based on my experience unless you have excess time on your hand to spend waiting on customer service to answer.

When my box arrived, two items were missing. When I messaged customer service, they offered me a $7 credit instead of saying they would ship my items. Lousy customer service. I plan to cancel my order. Not really worth it if they won't make it right.

DON’T WASTE YOUR MONEY! Complete waste of money if you miss the ridiculously short customization period. After receiving my Summer 2026 box I will be canceling my membership after. A lot of the items and products they sell are cheaply made from unknown brands, with deceptive pricing. Cheap, overpriced, unethical MLM (multi-level-marketing) companies product also deceptive “free trials”. You'll likely never receive some of your items. It’s common place for an item to never ship with no notice or refund. I had missing items in orders that I never received. You'll also receive damaged items. Trying to get a replacement or refund is nearly impossible and not worth the time and hassle when they actually do something. There are no options or instructions for refunds on the website, so you have to go through loops and hurdles with customer service then maybe they'll give you one. Out of the several damaged item received, I only attemted to get a refund once for my first damaged item due to the difficulty and pain. My initial experience with FabFitFun was okay from being ignorant about all the issues. But after 2 years I should have listened to the negative reviews from others and on their items. Expect only disappointment and poor products if you try FabFitFun.

I had a terrible experience with FabFitFun. I signed up to accept a free starter box. While browsing, I saw options to subscribe and clicked on one expecting more information and pricing. Instead, I was immediately charged for both a seasonal and annual subscription with no clear pricing, explanation, or confirmation screen. That is extremely misleading. When I contacted customer service, I had to repeat myself multiple times just to get them to understand that I wanted everything canceled. The representative came across as disinterested, and instead of handling my request, they kept trying to keep me subscribed with offers and scripted responses. Overall, the customer service experience was just as frustrating as the sign-up process. I also want to add I emailed the company to express my thoughts and experience and never heard back. They eventually processed a refund, but only after I pushed for it. This felt deceptive and not transparent at all. I would not recommend signing up unless you’re okay with being charged without clear warning.

I had a package refused summer of 2023 and when I checked with the cc company - NO REFUND was issued. I have tried to reach out to their customer service but it is ai. At this point I am considering filing a mail fraud complaint with the USPS.

They make you commit to buying the box before you choose products. They show you great products but then when you get to the customizations, all the good products are gone and you're left to choose from not that great products.

Terrible experience. So far FabFitFun have taken over $260 from my card in January and February and I’ve not received anything. Customer Service is useless. They are refusing to help in any way. Update - despite Customer Service telling me several times that there wasn’t a problem and that I would receive my items, I was told today that my box and items were never processed, are all out of stock. They are refusing to refund me. I feel scammed.