FabFitFunReviews of fabfitfun.com

FFF had my credit card for a month and there was a DATA BREACH. They sent a two page data breach letter and I had to literally SEARCH inside of the paragraph on the top of the second page to extract the information to obtain free credit monitoring. Then the Experian site keeps bumping customer enrollment back out to a page telling you to refer to the letter you may have received. I never signed up for monitoring, as a result, as they wanted. Very sketchy and unprofessional. Very vain attempt to assist those effected. I was trying FFF for a bday gift for my 18 yoa until I determined their boxes do not make good gifts because they come out when FFF chooses, not when I choose. The reviews I read continue to say the boxes are filled with mostly leftover replacement goods and not the goods they see advertised or blogged about. Terrible customer service.

☆☆☆The response is false. I was told customer service would get back to me but never did. I'm still owed a refund and saying I was helped is a lie. You people think you can smoothe over bad reviews. PLEASE AT LEAST STATE YOU BLEW ME OFF!!! These people are thieves! I had a subscription up until 7 months ago. All was fine. Then I moved and canceled because it was no longer in the budget. Last month, while on vacation, I had 2 boxes charged off of a brand new debit card and removed out of my bank account? There was a hurricane that was coming and we were waiting to see if we were going to have to evacuate quickly and then an extra expense of 2 boxes comes out of my account and the bank account becomes frozen and all that entails. These fools some how got access to a brand new card on a bank never used with them and ran with it. I've tried to get help with customer service which is a joke. They refunded 1 box but can't get any progress on the other or an explanation of how, why, let alone an apology. Someone got a box at an old address at my expense. Thanks to this crappy company and their crooked, desperate tactics for business, they not only stole from me, put me through the inconvenience of a frozen account, another debit card issue and have to get money sent to me to evacuate. My bank hasn't finished their investigation but I wasnt hacked, FFF did this directly. That should make anyone shutter that they can go get all of your other banking info and use it. I should be getting boxes for months with all the time and inconvenience they caused, let alone an apology. I want my money back and an explanation that's truthful.

I did not receive my Fall beauty box, despite On Trac saying it was delivered. I have found On Trac delivery to be extremely unreliable. I also sent you email and a Message via FB Messenger about this issue that you never responded to. My problem was finally resolved after calling. You’re sending me a replacement box, but it won’t be shipped for 2 weeks and I won’t receive it until 10 days later. I’m strongly considering discontinuing my membership after this series of events.

LIARS & DECEIVERS! Ordered my summer box July 4th for my wife; it’s October 2nd and still no box!!! They promised it would still come and today I emailed support for an update and they responded with “I've spoken with the Warehouse team and it appears that we are no longer be able to fulfill your Summer Editor's box due to inventory issues.” ARE YOU KIDDING ME!?!? 3 Months later, no update and I HAVE TO REACH OUT TO FIND OUT ITS NOT COMING!??!?!? what a horrible experience and company! STAY AWAY!

I am really happy with FabFitFun and had a great experience resolving the issue I had but I found that the customer service person helped me lives in the Philippines. Can they not hire customer service agents in the United States? Does that mean they outsource for cheaper help? If so, I will be canceling my subscription. So disappointed.

Very poor customer service. I was requested to reset my password to log in but every time I reset it, there is the same error message "ERROR: The email or password you entered is incorrect." I have chatted with customer service twice and sent about 5 emails but I just get an auto-response that covid 19 has slowed the response time and NEVER have a received a response from an actual person. This has been going on for several weeks. Very poor form, FabFitFun. This is not Fab or Fun, dealing with your poor service.

So so disappointed in FabFitFun. Loved my first box. Then they had a security breech and my card was compromised. Then received my second box which was a total disappointment . I had to go through chat to cancel my subscription but it kept freezing or the people I was chatting with disconnected me. Refused to answer when I would be receiving information on identity theft protection they were offering. I’m guessing since I canceled that was no longer available. I never will leave a review if things haven’t gone well but my second box was so unfitted for me and then to have my card compromised and the hassle of getting a new one set up and their poor customer service was the end for me

I received an introductory box and one other box. I should have cancelled after the introductory box. I received a makeup removing cloth in both boxes - something I won't use. I also received lotions, cleansers and soaps. Most have an overwhelming smell that makes using them prohibitive. Others are irritating on the skin. When researching the products online, one could only be found on Ebay - not exactly the place I go for skincare products. To round out my subscription, I received some packing cubes - but as we are in the middle of a global pandemic, none of us are doing much traveling. I also received a diffuser with such unpleasant smells that I put the whole thing in a box to be sent to the local thrift store--along with a really hideous rug that came in the second box. Of all of the products I received, I might be able to use the packing cubes when we are able to travel again. But at $55.00, those were some really expensive packing cubes. Not to mention, I've gotten by without packing cubes for a long time. Not sure they're something I'll even want to use. Response to response from Fab Fit Fun: As items from seasonal boxes are not returnable, there doesn't seem to be much point in contacting customer service.