FabFitFunReviews of fabfitfun.com

I really loved my boxes at first but the last couple have really gone downhill. One box was crushed,and I was thrilled to get fast and efficient help from the FFF team. Then my last box never showed up. So I contacted FedEx and they told me to contact FFF, when I did they didn't even care that my box was dropped off and not received. Then they told me I'd have to wait another couple of weeks and then report it. Obviously I was very upset by this . It's like no one cares where this box ended up or if I get another one to replace it. So when I complained about this they said I would receive a box in the next couple of weeks. Still waiting!!!!! I order these boxes to get a special surprise in the mail every few months. So now it's been almost 3 months and I've received nothing that I have paid for! Very bothered by this. I plan on canceling my FFF plan

Scam they put out a flier to get you to sign up With promise of $125+ additional box. They didn't honor their end by never sending me my box. Lied to me and said they did when they didn’t. Told me to bad when they didn’t send it and and they sent the wrong size. I closed my account then they charged me again for a random purchase. Don’t ever use this company. I have the full conversation saved

After seeing all the ads on Facebook and having my daughter's rave about Fab, Fit, Fun...I gave it a try. Big mistake, HUGE! The New York Botkier bags smell so bad they gave me a headache. I was so excited for this box to arrive only to be completely let down by everything in the box. To top it off, they charged me for an additional product that I did not order and, big surprise, the product isn't even in the box. I will never fall for this box again. Buyer beware, they have zero customer service and all sales final policy.

I’ve been burned one too many times by their add on and edit sales. Their seasonal boxes are great- but do not expect to actually receive anything you order from one of their sales. I’m currently at week 7 of waiting on an item from the August Add On 𝐒ale finding out my item is “lost in transit”. Never mind this is the 3rd time I’ve done a chat- being assured the item is on its way. No- instead my refund will be. In 5 business days.

SCAM!!! Tried cancelling many times and kept being charged. The customer service "helped" not as they claimed. Just said that cancelled again, I will have to see if really cancelled.

I recently became a member in April. My daughter was so excited to open her first box, because we had been watching countless people on YouTube reviewing each item. On May 7th my box was set to be delivered. After weeks of waiting and my 8 year old crying each day we didn't receive mail, I reached out to customer service. I waited a few days after I wrote my first emailed attempt at contact but eventually just called to speak with someone after waiting 4 days. The conversation was polite and they agreed the box must have been lost and fedex was responsible so they said they would ship out a brand new box and to allow up to 4 weeks. They gave me a 15.00 credit towards the 100.00 I spent and I was satisfied with the quick attempt. Well that was a lie! By July 14th I reached out again and they apologized once more saying an item had been out of stock and that they were still working on sending me out my package. I again politely said mistakes happen, the world is in chaos send me anything you have and I will be fine. It is now October they STILL have not sent my Summer Box (which only yesterday the man said I might never recieve) and not only that but my fall box with 150.00 of add ons is stuck in transit for a week but they can not locate it on USPS!!!! I was told to wait and received a 10.00 credit. In the mean time they also gave me another 15.00 credit but that was because they leaked credit card information and i had to cancel my card. All my daughter wanted was to do was open this box. I am so upset and I understand customer service is just saying what they are told, but how can you take 2 payments, hundreds of dollars worth of add ons, and leak information and just say oh well. I want my box and my daughter picked these items as presents for family and to be honest its just poor business to do this to anyone. So maybe everyone else can appreciate their items but I feel like its all a scam. I was stupid for not stopping it after the first box never arrived and trusting they would honor anything they said.

Don't do any of their side sales! You may be tempted to add some extra stuff in your cart but beware, they like to hide your cart's contents from you and then bill you and send out your shipment without your consent. Just don't ever add anything to your cart unless you are 100% sure you want to keep it. I guess FFF is so desperate for sales that they need to employ shady business practices to get make money but just be warned.

TERRIBLE customer service. They charged my credit card almost $1000 (leaving it maxed as its just a small card) and then after a 45 minute conversation with them, they refused to do the refund. They told me it had to be processed and then there wasn't a 100% chance of me getting my money back. I FLIPPED on them and they still refused to give me my money back and said it could be weeks before I get an answer back from their refunds department. SO I told them I wanted to speak to a manager ASAP and would be cancelling my subscription, well she instantly put me on hold and when she came back, she had miraculously completed the refund for me (after telling me she had no control over that, the "Refunds department" had to take care of it after the claim went into them) and practically begged me to keep my subscription.