FabFitFunReviews of fabfitfun.com

UPDATE: (Scroll down for part 2:) I was a member for the last 18 months. I became an annual member last year in the Winter. I received my Fall box 2020 and had lots of issues with the products. (Damaged items and old/unsealed items.) Upon calling customer service, they were going to send some replacement items (still waiting for shipment) and offered me a $15 credit for Add-ons to use for Winter. However, due to financial hardship, I needed to postpone my renewal until the Spring. I chatted with a customer service representative who stated he would get a specialist involved to help me cancel the account as pausing is not an option for them. He stated that he would reply via email as soon as he had a solution. Today I woke up to an attempted charge for the annual subscription! Even with Customization & Add-Ons still going on and the billing due on Nov 4th. No warning, no help. Luckily, I use a Debit Card and cleared the money out so it declined. They FRAUDULENTLY tried to charge me early and did not handle my request. I have the entire chat from my conversation in writing and will be reporting them to the BBB. Biggest mistake ever was becoming a customer there. Absolutely appalled and instead of renewing in the Spring, I will NEVER be a member again. This is NOT how you run a business or help your customers. PART 2: So... They replied to my review this morning and sent me this useless (copied/pasted) response not even addressing the fraud while the ADD-ON/Sale is still going on. And again... The credit would require me to stay. Worst customer ever. SEE BELOW! (FabFitFun Response:) My name is _______ and I work with the management team here at FabFitFun. I came across your review from Trustpilot and I wanted to follow-up with you directly. We are so sorry to hear about your experience and I personally apologize for the inconvenience. We always aim to provide the best experience possible for our members. I had a look at your account and I can see that you've contacted our Customer Care team regarding the cancellation of your account. I sincerely apologize for the inconvenience and the trouble that you've had to go through and I know this wouldn't be an ideal situation for you. I've gone ahead and canceled your subscription on my end. This means that we will no longer attempt to charge you for any future purchases unless you reactivate your account. Whenever you'd like to reactivate your account, you may simply log-in and click the "Reactivate Now" button. You will also receive an email confirming the cancellation shortly. I've also added a $10 USD credit on your account for the inconvenience that will automatically be applied once you have reactivated your subscription. I truly hope I've been able to turn your experience around and if there's anything else that I can do, please let me know. Stay and take care. Sending Happiness, Brand and Reputation Sr. Representative

I didn't renew my yearly subscription and won't be ever again. While I loved 90% of what I got in the quarterly box that cannot be said for their clothing subscription box and sales. Regular customer service does a good job but the style box staff are the reason I will never send money with FFF! After emails spanning over 5 months because of mistakes made by FFF style box staff I never got it corrected. I tried contacting them many times but kept being told generic promises to get off phone or chat with me. Supervisor was never available and never called me back. I easily spent 1000's a year so I am still confused and both hurt and pissed because I felt like I was having to beg them to fix issues or at the very least acknowledge the errors (which never happened) I was a loyal customer for several years. I can't imagine business can stay booming if they don't correct mistakes and or apologize. Even of they don't mean it. Hearing several different reasons why for the same issue previously not corrected makes one lose loyalty and respect. Besides, that please make sure to check if products are date expired or product seems different. They sell tons of beauty stuff that has separated, expired and isn't of quality one buys from stores. Speak up if they do because they are hoping you don't notice or won't demand it to be fixed. Sorry for the rant, most ladies get a great experience like I did for the first few years but then I noticed quality of items and value not as good as previous years.

I ordered an annual subscription for a friend for her birthday in August. My first box shipped from CA to Chicago on 9/17-it is 10/27 and still NO box. Customer service gave me endless lines about COVID delays which are complete lies. I am in the retail business, I receive products from small retailers everyday through all shipping services without issue. They offered a 30% refund for a box that NEVER came. This is madness.

Worst customer service. There some technical issues with my account, and the company refuses to help. I’m constantly having to reset/change my Password. It started when the company sent me an email stating I had to change it. I went directly to the website for the reset. It took several requests and half a day to finally get the reset email. Since then I have to request a reset every time I want to access my account. I’ve submitted issues for support, nothing.Now the app won’t let me into the current sale going on. The items you get aren’t that great, and their retail value are grossly overestimated.

I got 8 very horrible items. What happened to fabfitfun. Last time i ordered i got GOOD quality atleast 10 items. This is beyond POOR. i deserve a refund for this joke of a box.

first time buying it back in August yearly membership and had nothing but issues first box is fall got to pick my box.when it came in was not my box at it was someone else picks not one thing in the box i picked they sent me my right box after i called then i get a letter in the mail saying my information was breached so i called to get my debit card taken off asked for a manger two people hung up on me (was not rude or mad till i was hung up the second time ) finally after 2 hours on hold got a manger got it taken off and i was told i would have no issues now 2 weeks later i am trying to customize my box & they tell me because my debit card was taken off they closed the account...never got my money back and they are making up reasons on why its closed ... why would someone leave their debit card information on a website if it was hacked?i gave them 4 chances and im pretty mad.they made me never trust them again cs is saying i wont get the boxes i spent money back in augest con picking what i want because my debit card information is not on my account ...dont buy them if you want the headache. i never write reviews but that was the last straw for me

Really disappointed in this company. My product over 21 days to ship when they promised 7-10, and even though it is in transit it still will be several more days before it arrives. I cncelled my membership... probably just not worth the price. I'll try a different subscription service instead.

If I could give FFF a negative star, I would. I don't leave reviews often but wanted to share how bad of an experience I have had with them. I ordered the Summer 2020 box and never received it. Instead, they sent me the Fall 2020 box in October, which they never let me customize. The box they sent me and the contents inside were damaged and fully of junky items. Definitely NOT worth the money. In addition, I ordered items not included in the box and I never got those items either. I had to reach out to FFF to get a refund and the customer support has been absolutely terrible and have still not resolved this matter with them. I have heard so many wonderful things about FFF and was so excited to try it out but their products and service have gone down hill so very badly. I will never do business with them again.