FabFitFunReviews of fabfitfun.com

Like all of us watching influencers RAVE about these boxes and I rarely do anything for myself I decided heck why not I'll treat myself to a box. Back in AUGUST!!!! I was originally thinking I was just paying as I get my boxes but then decided to treat myself to an annual subscription. (Horrible move on my end) They charged my card twice!!! $42.49 for the monthly then $191.24 for the annual! Even if the contents are valued at $200.00 I'm still out money lol! So in September when I caught all of this on my statement I cancelled my annual and they refunded me my money but explained I was forced to keep the Fall box as it was already processing. This made no sense but I said screw it because getting an agent to help me was like pulling teeth. Here I am...NOVEMBER 19TH scrolling through TikTok and I see all of these influencers unboxing their WINTER boxes! This prompted me to once again reach out to the worst customer service in the world to be told this "Thank you so much for waiting! I've checked on its status and it seems like it didn't move from processing. This may have a problem and will never ship out. Would you like me to add you a Winter box or just process a refund?".....How about you add a winter box for just being awful and refund me?! Awful customer service would not recommend to anyone unless you have the kind of income where you don't care if you lose money. Also...if they can refund me now what would've been the difference back in September? I handle the books/ap/ar for my business and these practices make no sense at all. The way it comes off is that it's just a way for them to collect money and hope you don't notice in my opinion. Also the second customer service experience was magically better...I'm going to chalk it up to the fact that there really wasn't any other excuse left in the book but to offer me a refund or a Winter box. Sad, your customer service should always be this prompt and helpful no matter what. Not just when you have no other choice. **update** See the response below typical FFF response. I'm going to go ahead and assume you didn't read my reply you just saw the one star and hammered my email to look me up. What I received was far from help, for what you charge people, be better than that.

As a newer FabFitFun member I’ve heard great things about their products. My first box was a little underwhelming with about 2 products I really liked. I was bummed but couldn’t wait for the winter box. I didn’t receive the email about the customization window and received only the email about the payment being processed for $60. I tried searching to find out exactly what was selected for my box and obviously couldn’t find anything. I’m pissed that I don’t get to select my box choices and im $120 in. Debating cancelling.

I have been a fab fit fun member for many years. I have never had to deal with customer service before, until now. I have to say, that this is the worst customer Service experience I have ever had. I am not one to complain about many things. But I have been in contact with fab fit fun four times now over the same problem in the last two weeks and no one has helped me in the responses. I have been an annual subscriber for many years, and recently I change my subscription to seasonal. When I change my subscription to seasonal it’s still let me customize my box at the annual time, which I thought was peculiar, but I didn’t think anything of it. A few days later, it said that all of The customization choices that I made were surprise me, which was not the case. I then proceeded to reach out twice with no help from anyone. Once seasonal subscriptions opened, I reached out again because I still was not able to re-customize my box. I have explained my situation many times to many people and nobody is helping me. It appears as though the people who are answering these help requests are just blowing me off every time and don’t actually want to put the effort in to help me. Again, I am very much someone who hates complainers and I do not want to be this type of person, however I am very unimpressed. I have now reached out for a fourth time, so I am very much hoping that they will resolve my situation, however I am not hopeful.

In early November I signed up for FFF as a Seasonal member. Add-ons opened for me but while the customization window is 11/13 - 11/16 the site keeps saying customization is closed. I wrote submitted a question yesterday but no response. Tried just now but only 2 days left and I am not even sure what time the window closes on Monday. There is no way to call. When I asked a different question earlier on a different topic it was a day or more as I remember. Horrible customer service.

Horrible business practices. Don’t sign up for this subscription unless you don’t mind your credit card being charged without going through the checkout process. Is added something to my cart but never finalized the transaction I later received it in the mail!!! Then I went to cancel my subscription and accidentally clicked the wrong button which signed me up for a year subscription. On top of that the customization time frame is so confusing that I have missed the window twice now. So frustrating!

I have never submitted a review like this, but people need to be warned. Several attempts to cancel service. The app would show as if you have canceled after performing the steps. Not allowing you to see certain features etc. Then if you login again, it will magically no longer be canceled. Do not assume that it is canceled even though you have performed the steps. They will then charge you again for an annual subscription, and will not repay you even if you are not interested in continuing the subscription. WORST COMPANY EVER!

This subscription box program has to be worst run operation of its kind. I ordered a box for my girlfriend for her birthday. After stating that I filled out the customer survey stating that she didn't wear makeup fabfitfun decided to ship a box full of makeup, brush bags and other makeup accessories. This is absolutely ubsurd and trying to return the box has been a hassle from the start. The box has a return address of Burlington, ON. Yes I am a Canadian customer. They want me to pay shipping all the way back to California, CA. USA. Well thats a difference of about $40 in shipping out of my pocket. Your website references "SECTION THREE: CONSUMER RIGHTS ACT 2015" but you do not follow what you preach. My next call is to VISA in regards to trying to sort out this issue.

Every month it's a different issue and customer service is rude and not helpful. The plus is that the deals are great, the minus is that it's a CONSTANT headache. I've had account issues for the entirety of my 3 years where they couldn't even update my e-mail and were sending invoices and orders to someone else. They tried to fix it and then locked me out of my account now i just don't get any invoices, and they still go to someone else. Mind you I have reported this over and over. I have had issues gifting FFF and the person i gifted it to getting a horrible experience after ordering the year subscription then FFF sending her two boxes at once that she didn't get to add on or customize, so she only gets to do that for 2/4 boxes which is the entire experience you pay for. They were also unapologetic when she tried to fix it and not helpful. I've had boxes received without the things i chose. I've had issues where my entire cart or customization of my box disappears and customer service can't help. Their IT infrastructure causes endless headaches and their customer service is down right rude. After 3 years of the service I will not be renewing my annual subscription. Update: After 4 chats with customer service and an email confirming exactly what I had ordered but what had disappeared, and being assured my order was going to be billed correctly, I was STILL charged for an incorrect order that did not include what the reps stated was saved. Preposterous. Update 12/4/2020: Although FFF asked for my information below and I provided it, they never reached out. Additionally, I received my winter box which was missing the main item I was waiting, and paid additional for.