FabFitFunReviews of fabfitfun.com

I have an annual membership and bought a few add-ons for my winter box. I was charged for an item that I didn't want so FabFitFun refunded me prior to ever sending me the add-ons. I found out today-a MONTH later-that this transaction put my winter box on hold and it hasn't even been processed (I paid the annual membership plus the add-ons so EVERYTHING has been paid for) I was told today that I will most likely not receive the box until after Christmas, some of the items were for Christmas. I received my add-ons 2 weeks ago. I am going to switch to CauseBox.

I have been in contact with Fabfitfun 3 or 4 times about my winter box. I have still yet to receive. They have given me a run around about where my box is and keep giving me the same information I can see in the tracking. I asked to speak to a supervisor and have yet to hear from them. They keep telling me to wait but now I can see its been delivered however it was never delivered to my house. I took the day off waiting to see if it arrived since they claimed it would arrive Dec 1st and still nothing. I will be canceling my subscription after my next box as I paid in full for 1 year. I can not believe they allow this to happen and not care about their customers.

Not properly vetting the new shipping carrier Pitney Bowes (PB) was a huge mistake by FFF. PB has a terrible track record and is a 1 star rated company that has thousands of terrible reviews regarding lost packages and extreme delays in processing packages. You can only blame so much on COVID delays and the issues with the winter box are not COVID related, they are solely on the cheap shipping partner FFF switched to. There are literally thousands of people in the FFF forum posting about this same issue with PB. As well as I personally know others having this same issue with my family and friends who’s boxes shipped in early November but they still have not received their box and the last shipping update was from 2+ weeks ago that their package was in a PB facility. FFF will likely lose thousands of loyal customers due to this issue. Sincerely, One extremely disappointed customer who has spent thousands with FFF over the last couple of years.

I am glad to read other subscribers are having issues with receiving their boxes also. I cancelled my subscription this morning. Supposedly my box was mailed on the 25th but it didn't leave the ff f warehouse until 12/1 to Pitney Bowes where it currently sits. USPS has not received it. I contacted cs last week to ask when it would ship and was told it was on it way, it was not. My neighbors have received their boxes. FFF do something about your shipper!! Don't respond to these cirtitises with a generic COVID/holiday rush response. That is NOT solving the problem. Find a solution with Pitney to get YOUR customers the products they paid for!! **edit, after repeated contacted with FFF, on 12/14 told will be shipping a replacement box after the 1st was lost. Originally told will have by 19th. Told today that it is delayed maybe by 12/25. As I said before DO NOT WASTE your money. Worst experience,never again!!!

The box was very disappointing. Received what looked like an airplane blanket and a melted Kind bar. That is an honest review of an excited customer who was let down. This was my first experience with the box and was let down. **As and Update to FFF reply below, I have cancelled my subscription.

A huge waste of money, you will get a bunch of cheap junk! I ordered the winter 2020 box thinking that the box would contain the items as advertised: the cute warm reading socks, beautiful blue coffee mugs, a throw blanket, the dr. Brandt’s exfoliator... nope! Nada! Instead I received a cheap headband, a make-up kit that looks like it was sewn from a lady’s used up old nighty, off brand liquid eyeliner, an exfoliator brush that you could buy at any dollar store and a manly scarf! Plus, they forgot to mail the add on I paid for! ... just don’t fall for it like I did! Update: fabfitfun has been very responsive which is good, I guess I am getting a free surprise gift mailed to me... however, reading other reviews it sounds like a lot of people have been highly dissatisfied with their winter 2020 boxes. I guess you need to customize your box... but their advertising is very misleading in general and makes it appear as though you will receive everything in the advertisement. If you don’t customize you really do get the bottom of the barrel. Just be aware out there! Honestly, I think I am over all of these types of buying schemes.. save your money, buy local! Good luck out there xo

My box and add ons appears to have been lost by Pitney Bowes and neither FFF nor PB customer service has done anything to help me. I am so frustrated with my experience and regret being a subscriber. FabFitFun has a very courteous and friendly customer service team, so this review is not against them. I know that shipping is outside their control. That being said, when the only solution CS offers to customers is to “keep waiting for another 2 weeks” for your box, it sends a message you do not care about the customer experience. Especially when you have no problem shipping boxes to influencers and celebrities. I fully understand that the pandemic has caused shipping delays, but at this point I just want an answer about the whereabouts of my order. It is 15 minutes away from my apartment and hasn’t moved in over a week. The expected delivery day changed three times before Pitney Bowes removed it altogether. That is unacceptable.

I am extremely annoyed. My package was shipped out from your facility on Nov 15th and I still haven't gotten my package. Pitney Bowes says my package has been sitting 20 miles away since Nov 25th. I spoke to a customer service representative who told me up to 10 business days from when the package left the facility (delivery date Nov30). So I called again when it never arrived. Then I spoke to someone else saying it's actually 10 business days from when it arrived at the carrier facility (Delivery Dec 4). I called to speak to someone again to see what date they would give me and they gave me an entirely different day! They originally kept telling me Dec 8 for some reason then I kept pressing that this is the 3rd date I have gotten and it's different so what is it really. Then that person told me I need to wait an additional 10 business days AFTER the first 10 business days, so 20 business days. (Delivery Dec 14) I don't understand why I am getting 4 different days to when my package is suppose to be delivered. I have been a member for a long time and they couldn't seem to care less about that. Above I read a comment you wrote to someone who seems to be having the same issue and you said 7-10 business days from the day it was shipped out from your warehouse. WHY IS EVERYONE SAYING DIFFERENT DATES? Edited to add: I see the reply but at least notify your team to all stop saying different days. Even your replies on this are different