FabFitFunReviews of fabfitfun.com

Customer service issue -- I was charged during a sale for an item I did not order (minus a star for whatever prompted that to happen in the first place, since I had not participated in the sale at all). Using the chat, I contacted Customer Service -- the order was cancelled and the charge to my credit card was reversed immediately without any fuss (5 stars for the Customer Service response). Since I have heard others report of this happening as well with the "no checkout" sales, I do have a recommendation: When the window closes and the carts lock, all customers should be alerted immediately that the sale has closed and their account is going to be charged for these items in 24 hours unless the customer contacts FFF to indicate that there is an error in the invoice. This would avoid situations where the customer has not even been shopping in the sale (and thus would have NO REASON to even be monitoring their cart) from being incorrectly charged -- and then left with the prospect of figuring out "where the heck did this charge come from" and contacting Customer Support to get it fixed. A little Heads Up could pre-emptively could head off customer Headaches when they wake up with something that needs to be "fixed." (Especially when the problem is one that they had nothing to do with and no reason to even anticipate.)

Fabfitfun is a great reliable subscription. Their customer service is getting better but the wait times are long. It also seems like repeats and low stock are affecting but great service overall.

Love my boxes I get each season. There is always something I love, something I've wanted to try and something I didn't know I needed! I worried about the cost of the boxes and debate every time I renew my yearly subscription but it turned out to be very cost effective. I get everyday product that I need and sometimes even items to gift to a friend!!

I love Fabfitfun

My account was charged for something that I was unaware of and didn’t approve. Customer Service was extremely helpful and my account was refunded for the charges.

She was very polite and kind, but my issue wasn't resolved. I was hoping there will be an option for pausing my subscription but there wasn't :( I hope you'll provide this option in the future

There was an issue with USPS losing my shipment. It sat in the same location for 17 days without movement. I contacted FabFitFun after 14 days was told I needed to give it 7-10 business days before I would be able to track the shipment, and if it still hadn't moved in a couple of days to contact FabFitFun again. Well, the day I contacted them again, the entire shipment and tracking completely disappeared from USPS website, so I wrote FFF and asked for a refund. Their response was quick and I was told that he had refunded my money and it should show up in a few days. I am disappointed that I didn't get the item, but happy that FFF finally responded with an acceptable answer.

I was disappointed that an item I ordered was not in my box. There was no explanation as to why it was missing. I chatted online with a representative + it will be shipped to me in 2-3 weeks. I am glad the issue is resolved however my first experience is less than satisfactory