FabFitFunReviews of fabfitfun.com

Had the most deplorable experience with fabfitfun and I can see from the reviews I’m not the only one. If you want to keep any business at all a major customer service overhaul is required. It is NEVER acceptable to talk to customers the way I was spoken to. I used to be a subscriber a few years ago. Went to the website to check and see what was new after I kept getting ad spam. I double checked my address, updated it and made sure I had no payment info on file. Went to check the boxes and it billed me before I even selected confirm. How did it bill me with no payment info? Cs agents admitted they have some kind of payment info pulling system where they fraudulently charge you without your consent if there’s no payment method on file. Spent over 6 hours over several days to get the charge reversed, received blatantly false information multiple times. Each customer service agent was rude, snarky and had a customer is always wrong attitude. It was also quite clear they never reviewed any of the account, chat or screenshots. If any further charges appear I will be taking legal action

I joined with the promise that they would send certain Dr. Brant products (the main ones I wanted was the face oil and glass serum).. Both were left out and they offered a $7 shipping credit. No thank you. They need to send comparable items. I feel it was a complete bait and switch. I would warn others against this service!

Worse customer experience, tried to cancel membership but wouldn't let me even though I cancelled it way before the subscription was sent out. I paid through PayPal and did a claim , the company lied stating I never cancelled in time even though I had screen shots showing dates of subscription cancellation. Then then took my email and membership away not allowing me to get on my account even though they had my money. Horrible company, products not worth the money.

I've been a member since it's inception!!! Great idea to try new products, ones you never heard of, and even get products you normally would not purchase cause of the price. But during this years renewed membership I've been extremely disappointed, have had multiple arguments with customer support, had funds and products stolen and not delivered. This is supposed to keep me as a member?...I THINK NOT!!!! #sorrynotsorry

They send you what other people don't want. Don't send emails to picks items and then say check your spam folder. I got nothing. Awesome more junk. Glad to be done and hopefully others will learn to steer clear. Update to my post.. Yes someone reached out to me.. to tell me that they could send me whatever they want since they didn't send me an email this time to pick out my choices and since your company picked out random junk..awesome.. do I want more? No I'm good. I'm just letting others know so they don't go through what I have after being with your company.

I liked the for a while, but with my last order, I found out they have absolutely no customer service available. My order has been charged and has said will ship in 5-15 days for the last 20 days. I attempted to connect with their customer support through the chat on their page which seems to be the only way to get a hold of them. I was put in a long queue to chat with someone. I got disconnected, and they texted me asking what my invoice number was. I sent them the invoice number as well as an explanation of what the issue was and then - nothing. Never heard from them again. I think my only option now is to dispute the credit card charge.

FabFitFun, I have been an annual member and loyal too. Until this fiasco: Never received my spring box. I ask for a refund. For a box that I paid $65 for, they only gave me $22 refund. This company is a scam! There have also been times where I purchased "add-on" items and never received them, only to receive lousy store credit that was worth less than what I paid for the item. THEY ARE THE WORST and clearly do not appreciate their customers, its just a money grab.

Not worth the price! Not full sized! Overpriced crap! On top of that, the delivery was stupid. The driver left the box in the sun in the Arizona heat. This company does not do their homework and they have a very false front! So disappointed!