FabFitFunReviews of fabfitfun.com

I've been an annual subscriber to FFF for about 5 years. I've always loved the boxes even though there have been a few mistakes over the years. Customer service has always been good, up until now. My box and add ons were shipped November 13th with Pitney Bowes. They arrived in Carol Stream, Illinois on November 20th and haven't moved since. I have emails from CS that they would ship my replacement box plus add ons AND an additional box and it would be shipped out with FedEx. I got a email from FFF giving me another shipping number on December 3rd, and guess what, IT SHIPPED WITH PITNEY BOWES anyway!!! They PROMISED ME on the phone and also with a follow-up email that they would send it out with FedEx, but I guess they lied to me. NONE of the boxes they promised me have moved at all!!!

I was super excited to splurge and try FabFitFun as I’d heard such great stuff. I did about 7-8 add-ons and about 10-12 items in the Black Friday sale. My winter box “ shipped “ on nov 17. Now I know with covid things are slow. Completely understandable. However I wasn’t getting any updates so I contacted them and then got an update it was in a city about an hour and a half from me. Cool. Eventually that update showed up for me. Well still nothing. Contacted again and a few days later I was told it LEFT that city. Cool. So surely it’ll be here soon. That was before December. It’s been 20 days now from when it “shipped” and supposedly almost 10 days ago since it “left” that cities facility and still nothing. Tried to get an update again and I was told that it was actually still in CA and they would have the shipping team contact me. Never got an email. Few days go by and I reach out AGAIN and I was told I would get a new box shipped out (with everything I originally ordered despite those items being sold out) and this new mythical box would ship out in 7-10 days (putting us real close to Christmas if it shipped fast) and again would have 7-10 (you guessed it, probably after Christmas) days to get here once it ships. It’s pretty much all Christmas presents. And I’ve learned my lesson. I asked about expedited shipping and they said they’d “make sure shipping was fast” and a new courier would be used and I’d be notified when it shipped..... uh.... so what about the part where i’ll need to buy replacement gifts or just have nothing to send to family? Because I can’t see my family. So Christmas will be in January? 🤷🏻‍♀️. I know this company is making a lot of money and I also know staff shortages or not if packages are getting lost (because hello that’s most likely what’s happened) 1) please don’t lie. 2) don’t keep using Pitney for shipping???? 3) maybe try and make it up to your costumers with some refunds or extending memberships or something for all this mess? I can see I’m not the only one in this situation. And at this point I just really really really hope SOME of it gets here soon. I know this is first world problems but honestly it was a big financial spurge especially in this year for me to do this and I’m regretting it every day because I’m afraid it’ll be for nothing. I tried listening to my therapist to just do something for myself for once and it’s caused so much stress. I’ve since even tried to reach out to the post office myself to just go pick it up and have had no luck. Ugh. 😭. Don’t trust influencers who obviously have top priority and sell this magical box to you. They sure all had their boxes before the official release with no issues. Lesson learned. Update: so how come I wasn’t notified? Would I not have known that if I didn’t get on here and write this?

I love fabfitfun. However, although I know COVID is causing shipping delays. But there is no reason why a package should have zero status update for more than 10 days. I am so frustrated and afraid I cannot give my daughters their Christmas gifts if it doesn’t arrive in time. I have contacted them multiple times and response is “reach out in another week if still no movement “. Not ok.

Annual subscriber for several years. Service has slowly gone down hill to the point I chose not to renew after this box. My box shipped on November 17. Had a little movement then stalled out. It has not updated location Status since November 27. I’m figuring I’m never going to see those items.

This website is an absolute scam. I’ve never gone out of my way to write a bad review for anyone, let alone when I wasn’t even the person to order anything from this companies site. But my girlfriend had an incident a few months back where she liked a hat she had seen on the website & added it to her cart. She DID NOT check out or confirm her purchase, but they went ahead & ordered the hat for her. When this happened I told her to get rid of this account immediately. Any company that just orders things for you simply because you have something in your cart is absurd. She forgot to do so, & thus a few months later had around $240 worth of items she left in the cart & DID NOT check out nor put her card information in & complete her order. They again ordered all of the stuff she had wanted but never finalized the sale on her end. She got the box in the mail & was surprised to see her credit card had been charged $238. In order to get everything refunded back to her card (which they initially fought the idea of doing because “all sales are final”) we had to ship the items back to them. Which cost us another $42 to send back. The agent she was emailing about this return/refund was just blatantly rude & made it sound like this was her fault and all sales are final but they will make an exception “this once” like are you kidding me?! I’ve never heard of an online site EVER in my life that would just order items for you if you left them in your cart..these guys are a joke don’t bother waisting your time or money & if you do...DONT leave ANYTHING in your cart if you’re not prepared to pay for it all after you’ve left it unattended.

So dissatisfied and disappointed. FFF knows that their business model requires concentrated times of warehouse packing and delivery. They should be able to hire seasonal staff during the period when warehouse packing is slated to happen. They should run 24/7 during those times. They should also be able to contract with more than one shipping carrier to mitigate shipping delays. This COVID shipping issue is not new. Do better. Don’t lower your quality of service and expect your customers to suck it up. Try to maintain normalcy so that we can praise you rather than complain. If you fail, apologize and offer so type of compensation. Something that will make me feel honored and respected by you. Instead I get this garbage and I’m not impressed. Definitely looking for other options.

I need to cancel my account and I can't because I can't log in my account I've changed the password it just keeps telling me my account cannot be found

I’ve received 6 quarterly boxes so far and they take 3 weeks to ship. I spent $450 on add ons and my box sat for over a week somewhere in Indiana and finally made it to my house in 20 days. FFF thinks it was late this time due to the pandemic when all the boxes before the pandemic were just as late. They are happy that they have something to blame it on but their customers are smarter than that and aren’t falling for their lame excuse. Until they can figure out a better shipping method, I’m not spending another penny with them.