FabFitFunDelivering happiness and well-being to everyone, everywhere.
FabFitFun (fabfitfun.com) has 3,715 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent
Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent
Cosmetics & Makeup · San Francisco, California
Excellent
Showing 2,380 reviews with 5 stars · Clear filters
tathagata M.
see the problem is your agents have a very little empowerment to help a vendor of yours, I am asking to rectify this part to make my FabFitFun excellent
Response from FabFitFunJul 13, 2022
Hi Tathagata! Thank you for taking the time to leave a review! We have passed your feedback to the appropriate team so that they are aware of your concern.
Jeana
I absolutely love Fabfitfun! I've been a member for more than a few years now and I have loved every box. They have amazing CSRs too (customer service representatives) any time I've had an issue which hasn't been very often whether it be an issue with a product or issue with the box being delivered they have always done their very best to fix it. The only on-going issue that I have is when they use Pitney or DHL as their delivery service. Those two delivery services are unreliable. I've had boxes disappear from their possession on at least 2 different occasions but after talking to FFF representatives they have always made it right.
Response from FabFitFunJul 13, 2022
Hi Jeana! Thank you for taking the time to share your thoughts and feedback with us. We're happy that you were fully assisted and had a great experience with our customer care! Xo
Karri
I enjoy being able to choose and receive the different items from FFF in my seasonal boxes. They also do a nice job having a variety of sales in between the box windows.
Response from FabFitFunJul 12, 2022
Hi Karri! Thank you for this sweet review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Janet R.
The young gentleman that helped me with my mistake took care of it and did not rush to get done, took his time and that means the world to me. Please thank him for me.
Response from FabFitFunJul 9, 2022
Hi Janet! We're so happy to hear that you've been fully taken care of by one of our Customer Care Representatives. Thanks for the feedback! Xo
Christina
I have a severe nut allergy and got an item with nuts in it. I contacted support and they were able to help me, and resolve the issue immediately! Definitely amazing customer service
Response from FabFitFunJul 7, 2022
Hi Christina! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo
Emily S.
I've been a FFF seasonal member for years. I've never had an issue with items in the box, and I RARELY leave reviews. In my last box, I got fun little brain teaser/game books. A few days later, my stepmom had a stroke. I brought her those books after a few weeks, and we all laughed until we cried! I googled the name and couldn't find any, so reached out to support to try to get more information. The FFF team sent me more books, free of charge, as a gift! That is so meaningful to my family in this hard time and I appreciate the quick response time. :)
Response from FabFitFunJul 7, 2022
Hi Emily! Thank you for taking the time to review! We love hearing feedback from our members and are glad to hear you had a great experience with us! Xo
Jane B.
I am a new subscriber and my discount code was not applied during checkout. Customer Service put it right straight away. The website is so easy to use and the products look amazing. I can’t wait to receive my first box!
Response from FabFitFunJul 5, 2022
Hi Jane! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
Michelle Lynne S.
I just needed to figure out how to get into my account so I could cancel my membership.
Response from FabFitFunJul 3, 2022
Hi Michelle! We're sorry to hear you're canceling your membership. Please reach out to our Customer Care Team at http://www.fabfitfun.com/inquiries so we can assist you further!