FabFitFunReviews of fabfitfun.com

Response from FabFitFunDec 11, 2020

Hi there! We are so sorry to have caused you any inconvenience! We had a look at your account and we can see that your box is currently in-transit! However, due to holiday orders and safety precautions surrounding Covid-19, we are seeing transit delays with our orders. We recommend checking your tracking link from time to time for any updates! Feel free to reach out to our Customer Care team if you would need further assistance!

Response from FabFitFunDec 11, 2020

Hi Rene! Thank you for leaving a review. We always encourage our members to take advantage of our Customization feature each season, so they can be sure to receive the items that are most in line with their preferences. If there's anything else that we can do to turn your experience around, feel free to reach out to our Customer Care team!

Response from FabFitFunDec 10, 2020

Hi there! Thank you for taking the time to leave a review! We had a look at your account and we can see that your box is currently in-transit! However, due to holiday orders and safety precautions surrounding Covid-19, we are seeing transit delays with our orders. We recommend checking your tracking link from time to time for any updates! Feel free to reach back out if you would need further assistance!

Response from FabFitFunDec 10, 2020

We take your feedback to heart and we're sorry to hear about your disappointment, Diana! We hope you can take our end of season survey here (https://fabfitfun.com/rate-my-box/) as it helps us to pick items for future boxes that our members will love. If there's anything else that we can do to help, feel free to reach out to our Customer Care team!

Response from FabFitFunDec 10, 2020

Hi there! Thank you for the review! Our team works hard to hand-pick the best products for our boxes each season, however, we understand that not all items can resonate with every member. We always try to include new and exciting products each season, and we hope to have the opportunity to surpass your expectations in the future.

Response from FabFitFunDec 10, 2020

We are sorry to hear about your experience, Alexandria! We had a look at your account and we can see that your box is currently in-transit with Pitney Bowes! Due to holiday peaks and COVID-19 safety guidelines, Pitney Bowes is seeing delays of up to an additional 7-10 business days on top of their normal transit timeline of 7-10 business days. We recommend checking your tracking link from time to time for any updates! If there's anything else that we can do to turn your experience around, please let us know!

Response from FabFitFunDec 10, 2020

Hi there! Thank you for taking the time to leave a review! We're sorry to hear about the delay that you are experiencing with your Winter Box! Due to holiday peaks and COVID-19 safety guidelines, shipping carriers are seeing delays of up to an additional 10 business days on top of the normal timeline that we’re used to. We had a look at your account and we can see that a member of our team was able to help you! If there's anything else that we can do to turn your experience around, please let us know! We look forward to you receiving everything very soon and appreciate your patience!

Response from FabFitFunDec 10, 2020

We're sorry to hear about the inconvenience, Sam! We always strive to provide a satisfactory experience for our valued members. Our team is committed to delivering the boxes within the stated timeframe. However, due to holiday orders and safety precautions surrounding Covid-19, we are seeing transit delays with our orders. If there's anything else that we can do to turn your experience around, please reach out to our Customer Care team. We'd love to hear from you!