FabFitFunReviews of fabfitfun.com

Really disappointed that fabfitfun mislead me into believing I'd have my items in by Christmas. I was told not to contact customer service but after a month passed, I was tired of waiting. It turns out my box's shipping status hadnt been updated in a month. A new one was shipped to me and I was told that I will need to give it two weeks minimum before I receive any shipping updates. Really upset and will need to figure out a way to get last minute xmas gifts. Also, after seeing other people’s reviews and experiences, it does seem like celebs And influencers are put on a massive pedestal and given access to the best products while their average customer is left to deal with unhelpful customer service and leftover selection. Will be unsubscribing after this.

I placed an order on Nov 20. I received an email on Nov 25 saying it has shipped and due to covid, I should allow 10 additional business days. Fast forward to Dec 10. The shipment hasn’t moved. 3 emails and 1 chat session later, customer service is still feeding standard templates without making any effort to actually do any research or provide actual customer service.

First order and definitely last. You can select a three items and the rest you receive is the junk no one wants and therefore devalues the entire box. Not worth the money, or the wait for shipping.

Customer service is horrible. I am currently in the phone with them now and I am beyond frustrated!!! I have asked for a refund on my winter box with addons because the tracking has shown it sitting in the same facility since 11/27. They are refusing to refund me and I have had it. I have asked multiple times to cancel the subscription and get full refund with no help. I am just over this company. I used to recommend to everyone and have been a customer for over a year, but you want a company that when something inevitably goes wrong that you know their customer service will help...I can no longer say that about fabfitfun.

Their Shipping is Horrible. They don't even care that you are unhappy. They don't immediately try to fix the problem and just give generalities. Instead of expanding over seas fix the problems here. The Shipping has been an issue way before Covid-19.

My latest box from FFF shipped over a month ago and has yet to arrive. I have contacted FFF 3 times and have gotten ZERO help! They just keep telling me to wait despite the fact that the tracking details show that my package has been at the same “facility” in Grapevine, TX for weeks. I had the same thing happen to a package this summer and come to find out the package had been lost or stolen. Thankfully that company issued a replacement and it was on my porch in 3 days. I am beyond upset because I spent over $150 on add ons as Christmas presents that I most likely will never receive. Covid or not, this is absolutely ridiculous and FFF needs to fix this and asap!

Placed orders in the add in sales. Had a delivery date for one order of December 10 and the order did not come. The delivery date does not show now and no estimated delivery date is available. These were Christmas gifts that need to be mailed out once I receive. No one will get their gifts now. Messaged customer service last night. They stated there were technical issues and would email me. Have received nothing.

I have two packages missing since shipment on 11/27. They’ve been in Indiana since 12/2. USPS has no record of them. These are Christmas gifts that I’m now told I should wait until 12/20 then maybe I can get a replacement. This is completely unacceptable service