FabFitFunReviews of fabfitfun.com

I paid for my Winter box on 11/4 with add-ons, I am supposed to be a select member...my box has not even made it to their shipping partner Pitney Bowes who they are blaming EVERYTHING on. Anyhow, after contacting them multiple times They finally agreed today (12/15) to put another order in place for me. Guess what? I probably will not get it for another 24 days. They do not deliver as promised. Go to their Facebook page and see all of the complaints. Their customer service is severely lacking and they just do not care about their customers.

In response you clearly didn't look into the situation I was concerned with my order went to the wrong address and this is in regards to my winter box and the 2 add ons I didn't yet recieve , one item is being enjoyed by someone who didn't plan on making that item the main gift for my mom so there is that and the other item you keep ignoring me and not giving me any information NOR AN explanation. I asked for a refund and you gave me one for 11 bucks and the items you forgot cost 80$ not 11$ so I guess that's the cheapest item you saw I wasnt going to receive ( I also ordered over 150$ from the edit sale and I can only assume if I ever receive that order you made more mistakes!!!! Orignal review: didn't care about my issues I have been trying to resolve since no body else has been trying to resolve the 3 issues that I have had after spending over 500 bucks on presents the employee I chatted with did her very best but as far as the fff business it's not honest and effective and not taking my many problems seriously, I'm not going to continue with them since all my Christmas shopping is now useless and I dont have the money to buy more presents , fff is not an honest company and my holidays are ruined

I never received my box after 3 interactions with customer service. They offered to research it on their end as they say the boxed shipped. Now they said they will reship however I would receive it for about another 3 weeks. When the January box is due. Sorry but that is just plain unacceptable. And they will not refund me for a box I never received.

I ordered a box for the first time Nov. 22. I created an account but for some reason none of my information saved and I cannot login. I still haven’t received my box or an email with tracking information even though I was charged.

This is so disappointing. I have waited since Late October when I was told the box was shipped. I still don’t have the box or add ons -12/14. The customer service is TERRIBLE. I was promised a call from a supervisor- that never happened. I have reached out 12 times over the past month and today I received an email that said don’t send anymore emails. If this is how you treat people, you have an awful company. I have saved all of the requests and correspondence to share with your CEO.

They will tell you your box has shipped when it has not. You will have long wait times to receive a box and if you were planning on giving any of the items as gift don't plan on receiving it on time.

Fab Fit Fun lost my Winter subscription box (as well as thousands of others) and refused to help me or offer a replacement box. They gave me a shipping number that went to a Pitney Bose tracking number that stopped updating weeks ago. No one in customer service offered to help me or offered a refund. I spent $500 dollars.

Just to add to my review: I finally received my box on 12/27/20, so much for Christmas presents. I was missing one of my add ons. Spoke to customer service and was told they were out of stock and would refund my money. How nice of them. Why not send a note with the box that's already five weeks late to tell me they were out of stock and they were refunding me? Why would I even have to contact them. I am so done with FFF. Beware as they got too big for their boots. I am also experiencing delays with shipping. The Covid-19 excuse is really lame. I purchased my whole Christmas list via mail, I have received everything in a timely manner. My box has been sitting in Monroe Twp, and hour away from my home since December 1 with no update in tracking. I have called FFF number times, and have been told that everything is fine. I am tired of this nonsence and the patronizing attuditude. I paid for the box, and I want it sent. It is well over a month, and should take that long to begin with. Next stop is the BBB.