FabFitFunReviews of fabfitfun.com

HORRIBLE customer service. I like to think I have been a great customer with no complaints till this season when they changed their shipping partner. My box “shipped” allegedly on 11/16 still no box. My emails have gone unanswered for weeks because they have so many requests because we were all promised at least out boxes and add ons for Christmas! This is so crazy I did love this company unfortunately I will be canceling

Due to this company partnering with Pitney Bowes, which is known universally to be an AWFUL shipping company, I have still not received my box that "shipped" over a month ago. No one can tell me where the mythical box is or when it will get to me. FabFitFun is using Covid and USPS as an excuse, but the package hasn't even made it to USPS yet, and literally every other package from every other company has made it to me in a reasonable time frame. If you read the recent reviews on Facebook, you'll see everyone is in the same boat, and most are canceling their subscription, myself included.

I ordered add ons this mo and my item was delivered to another state, based on fed ex delivery notification. When I contacted customer service I was told to wait 5 days. 5 days for what? I expect it to be handled immediately. So I was told to “check back” in 5 days. What is going to change? You shipped my item to SC. I live in MI. Hope that person enjoys my purchase. I will be canceling my subscription. Get it together

I have had issues for a second time with my seasonal being "lost in transit". This was to be corrected with a previous shipment however has now happened again. I am questioning the service of the company shipping provider as this is very concerning that two of my four boxes have now been lost in transit. The first time I did receive a replacement box however some of my choices were no longer available. At this time I am in this situation once again and very unhappy with the delivery of their products. I am hoping that Fab Fit can rectify this issue as I am considering canceling my membership.

Not worth the money; items are not worth the subscription, fight or acknowledgement. I always got my boxes towards the end of the season even though I paid for their “upgrade” exclusive membership. That’s the only way to really get a CHANCE of getting what you want. I signed up way back when they first started, and it was GREAT! The curation, the thought and design out of seasonal box was great! Not to mention the wonderful collaborations with curators and multiple organizations. I decided to give them a break because I wanted to try other sub boxes; and I was just with FFF for the last year and It’s truly not worth it and I’m so disappointed to see how money hungry it has become. If you’re deciding between sub boxes and fff is on that list; scratch it off, take it off and go with the others because it’s not even list worthy.

Beware of how sneaky they are charging you. I am going to have to change my card actually bc I cannot get them to stop charging me. I have canceled it and sent an email and no change to actually charging me and sending things. This is a dishonest company: I never signed up AT ALL for a styling box and yet I continue to get charges and boxes in the mail.

What I thought was an e-mail to place my choices was really to get me to purchase additional items. I did this on my phone and I will admit I should not have done that. I looked back at my e-mails and I was never given a choice of anything. The e-mail never came but the charge sure did. My box came today and it definitely is not worth $200. The biggest item was an ugly gray scarf (which I live in New Orleans and will never need) and the rest of the items looked like leftovers. I was so excited with my first box and then they got me. I'm so disappointed and will never recommend this service to anyone. $100 later and all I got was trash!!! Customer service is even worse. There are no refunds. Remember that when you sign up.

If I could give this box zero stars I would! I am horribly disappointed in the box I just opened! My husband has had a subscription for the last 2 years and I have always LOVED opening my boxes. The box I received had everything just thrown in almost no paper just tossed together! The products I received do not equal the value in recent seasons at all!! A random kind bar? come on FFF do better! We are giving it one more chance before we cancel and tell others in our family to do the same. Thank you for the disappointment this holiday season