FabFitFunReviews of fabfitfun.com

I am deeply disappointed with FabFitFun and have decided to cancel my subscription after being a customer who genuinely enjoyed their products in the past. After receiving numerous promotional alerts and teasers all week, I logged on immediately when customization opened to lock in my choices. A few days later, I received an email stating that a "technical issue" meant some of my items were not saved. When I went back into the app to fix it, three of the items I originally chose were completely out of stock. Their customer service response has been appalling. I sent two emails over two days that went completely unanswered. I then resorted to the in-app chat, where I spent hours waiting for a representative. After back-and-forth communication that dragged on for several more hours, the representative was completely unable to resolve the issue or provide the items I was promised. This feels like deceptive marketing and bait-and-switch practices. Teasing items all week just to lose them to a system glitch and offer zero corporate accountability or resolution is terrible business. I will not continue paying a company that values its subscribers' time and money so poorly.

Made customizations for Fall 2026 box as soon as soon as selections available. Completed each section and included add-ons. Three days later I receive a text regarding “technical issues” and a request to confirm my selections. By now several items or sizes I’d already selected are no longer available.

I've tried for years to stick with them. Literally the past decade almost. Every single time. It's something. I finally signed up for an annual membership to make sure I get to make my selections early. I made my selections this last time literally minutes after they opened and was very happy with my selections. Save them. They were there. Today. I receive an email that says they were having issues and an actual check and see if my customizations were still there. They weren't. All gone. And I had to recustomize. Of course, everything I want is gone. I've had it with them. I'm done. They're a bunch of con artists. Horrible company.

After arguing on a chat for more than I would like and not getting anywhere I decieded to just go to reviews. I realized I never received my box. They offer crap options to complete the order and offer an even crappier amount of shopping credit. I also paid an additional amount for luxe items, which they refused to refund. Items are nice. The business is garbage. Good luck with customer support. Its a joke.

I am deeply disappointed with my recent FabFitFun box. I am in my 50s with dry skin, yet the items I received were completely useless to me. My box included acne cream, a highlighter, eyeshadow, and a random ice cream scooper. None of these products fit my profile or skincare needs. I complained immediately and asked to return the box, but customer service flat out refused and told me they do not accept returns. It feels like they just throw leftover inventory at you and trap you with the bill. I will not use a single item from this box and strongly advise against subscribing to this service.

I signed up because I saw a promotion that I really wanted. Signed up in April for the Annual and did my summer picks. My box never arrived. After going back and forth for months I got my Summer Box on June 28th with none of my picks. It was all the left overs from each level and of course I did not get the promotional items that was the reason I originally signed up for. They have made promises, one of them being a box in Fall of 2027, but they also promised a promotion as well as a Bonus Box that they promised would not be leftovers from the Summer. So frustrating. Please beware and don’t order for a to good to be true promotion because there is no guarantee you will get what you signed up for.

Supposed to get my box over a week ago. It appears to be lost in the mail. I had to wait on their "chat" for 1/2 hour before it disconnected me. I called and waited until it gave me no option but to request a call back and hang up on me. I emailed about this several times over the last couple weeks with no reply at all. I paid over $100 for this box. This is the worst customer service I have ever received.

Terrible orrices terrible deals and absolutely abysmal customer service. Super over priced and it’s not savings at all when you actually get the items you want, if they’re even in stock. Company doesn’t care if you have a lost parcel either.