FabFitFunReviews of fabfitfun.com

After buy this as a Christmas gift for my wife, the first one went so well. Received all emails in starting up account, shipping on first box. Spring box just shows up. This box was made up for a 7 year old. Contacted customer service (zero phone numbers, live chat only) to find out they had my email incorrect. Zero refunds or zero returns. One month later I get the same 7 year old spring box, contact live chat customer service and they can’t figure out why this happened. They tell me I should give it to a loved one... I do have a 6 year old niece. This isn’t something I would recommend to any consumer!

Terrible!!!The reason why I signed up was because I was getting harassed by advertisements on my social media so I decided to hide those advertisements then I started getting advertisements from influencers who are using fab fit fun and are advertising it on their social media sites so I’m getting flooded by fab fit fun! I decided to sign up for the first time and it was the worst experience afterwards. They don’t tell you when you gonna get your package until they already charged your card and made you wait at least two weeks. Then everything is seasonal so they’re not gonna give you exact dates for when they’re going to charge you and they’re not gonna tell you exactly when your package is going to ship until they got your money if you sign up for a seasonal box and decide to change your mind and do an annual they will charge you separately they charge me $49 for seasonal and then they try to charge me $200 for an annual from the same exact card they also overcharged me for items I added to my box didn’t tell me that they overcharge me all they did was send me a refund without explaining why I was getting a refund and why they made that error in the first place for a company that has been in production more than a year it should not have this many issues and I’m telling everyone I know about it so that they don’t order from this company and I’m gonna make sure to write a complaint about them to the Better Business Bureau because I can tell just from my experience alone they are doing that To hundreds of thousands of people.

I am so so sad and disappointed. It has been over a month since I was billed for my spring box and Addons, still my box and addons are still awaiting shipment. This did not happen when I was subscribed and got the winter box. Is it because I cancelled my subscription? Even though I cancelled my subscription I am still a customer and It’s so sad that I’m not valued as such. I signed up for the box to bring a little more joy into my life, but this past month has been the worst, looking forward to something everyday only to realize it isn’t coming. The FabFitFun box isn’t a necessity, it’s for comfort. I have gotten quite the opposite.And ofcourse I still receive fabfitfun emails, only to realize that they are more promotions and not my tracking info. I had a chat with a rep 2 days ago while she was kind, it took her an hour to locate my box and add ons. She advised me to wait. And couldn’t explain what went wrong. Today I had a chat with with someone else, Noah was very empathetic but still no explanation. I have received follow up emails asking if I need anything else. I responded to both explaining my situation. No response. This is not ok. Please improve. 03-30-2021 This is now 6 days later, over a week after my first complaint and still no box or add ons. I have had chats with several very nice customer service agents.and left several emails. I was offered a 50% discount as an apology for my troubles and I was advised yesterday that the issue is still being resolved and has been expedited, I was promised an email update within 24 hours and got none. I reached out again today and was told I had already been refunded for my box!!! Website says I am not getting a box!!! I asked for a manager, was then told that my box is still processing. Up till now, over a month after being charged, I can’t even get a tracking number!! Or when my things will ship!!! This is shameful, giving me the run around after taking my money. I am not going to let this one go. I am going to continue to leave reviews everywhere until I get what I paid for

I ordered a trial FABFITFUN in December 2020. Once I received in January 2021, I immediately canceled the subscription due to the contents being cheap and not worth the money. They continued charging my card and sent the spring box. It has been very difficult to try to get the issue resolved. ( still not resolved ) Absolutely NOT worth the money or hassle.

Not worth the money - Perhaps if you pay the extra fee to "customize" your box, it might be worth it. The items you receive otherwise are not what you see being advertised and for most, are pretty useless, with cheaper alternatives. I don't see where a purple cactus cup is worth 49.99, even with free shipping.

They charged my card the next season when I specifically signed up for a one time purchase. Once they charge you (without any warning by the way) you cannot return or get a refund. You also can't choose the items in your box at that point. I'm so upset by this, and now I have a 50$ box of crap I don't like. They have nice things but terrible practice and customer service.

Shady practices. Purchased gift certificate for my daughter for Christmas. They charged her credit card when she used the gift certificate. Terrible customer service.

After multiple attempts at trying to fix my account... I give up. I love the products and service this idea offers a busy mom and business woman like myself. I have however completely lost faith in this company. In Nov 2020, I paid for Annual account in full with gift certificate. Then I was charged an additional 2x on my card on file. (2xAnnual =$400) Each time my account was canceled. Each time I had to chat with someone to fix. Although extremely nice and courtious, here I am again in battling for my Spring box (that was PIF) to arrive. I thought it was a kind gesture of rep "NiKi" to offer a $15 credit to account as a customer service but when it never showed, I was told by another rep that it would never credit my account because I didn't have a card on file. (Now even the $2 credit I had left over my gift certificate has been removed... now that's just humorous). Tonight I received an random email instructing me on how I could return a box! (My Spring Box hasn't even shipped yet) Now I'm completely confused. Disorganization of this company is shocking. Customer service is very nice, but it is apparently unable to solve any of the issues with my account. After my final box, I will no longer re order. **Update 3/27... still waiting for a Spring Box... All of my friends have received their boxes. Received a notice that my box "shipped " over a week ago but tracking shows tha only a lable has been created. I virtual chatted with NaNa and although she was kind... no one knows when it will actually ship. I DO NOT recommend FFF at this point.