FabFitFunReviews of fabfitfun.com

So bummed as I realized just now (when I received and email saying fff charged me) that I missed the window to customize. I didn’t receive and email saying it was open and was flying 9 hours back home on the final day of the customization (I saw the final date it closed just now). I would really like the opportunity to customize my box and think the window to customize should be open longer.

Do nothing use

I’m disturbed to realize that you hire out of the USA. Not because I mind other countries I actually prefer them. But not to use for our own gain. How much does one person make in the PH working for you? Response: I did not in ANY WAY say they were not helpful. She was wonderful to deal with. My concern in your company taking advantage of wage gaps Ans workforce safety not to mention all the rest of the issues that are faced when hiring over seas. You completely ignored what the post is about; pay equality...

Every time I order extra items from the edit sale or anything separate from the seasonal boxes, bugs have infested the boxes. The first one a year ago had cockroaches in it and I threw the box outside my door before they could crawl out of the box. This next box I got yesterday had an earwig immediately crawl out of the box into my house, with tons of tiny little bugs surrounding it. I think it may have laid eggs and hatched in my box by the time it reached my house. There has to be some sort of infestation in their warehouse. I’ve contacted customer service twice. The first time they offered $10 in credit. This second time they’ve asked for another address to send my packages to, basically saying my address is at fault for the bugs in my boxes. I’ve only ever had this happen to me twice and from FFF boxes. Please FFF, this is supposed to be a high end company but if you’re going to infest your customer’s houses with bugs, it shows that you are a low end company. I won’t ever order from the edit sales or any other sales separate from the seasonal boxes again. Totally disgusting and deplorable.

I was a member but cancelled. This company has had multiple data breaches over the past two years and doesn't take security of their members data seriously. I will not give them any more of my money.

Used a code to get a first box discount which worked but then found I was charged full price. After loads of emails told I was given a refund for the discount amount but still not received and no one getting back to me weeks later...... Still no new contact despite reply from company on here

It would take me an hr to actually write about the negative experience I’ve had with this company. As of this writing, i don’t have resolution OR my money back. In trying to resolve this I’ve sent 4 e-mails and had more than 6 attempts at resolving it via the phone. 11 weeks after being billed i still dont have my spring 2021 box or any of the add ons I paid for. I’m now told none of the add ons are available and will be refunded that money........but wasn’t not given any explanation about why they weren’t sent and still don’t know where the spring box is..... Super frustrating that you are speaking to customer service reps that just regurgitate canned statements and don’t actually tell me anything. Ended the call no further ahead than the hour before when i started the inquiry.....

Ever since I upgraded to an annual member in January, your company had consistently disappointed me. I never got any of the items I ordered from the winter edit sale. They never shopped after I paid for them. I contacted CS repeatedly no response then i found out the items were all "sold out" despite all still being listed for sale actively on your site. In fact, I've just repurchased most of them in the spring edit sale. All over again. Waiting to see if they even show up this time. Your spring box was a huge empty depressing disappointment. I never got my new years gift for upgrading to annual membership. I constantly get overbilled for things so i changed my credit card to prevent it and i caught your company trying to over bill me $35 again the other day. The agents weren't really able to assist me but they were very kind in trying. Their hands are tied because of your policies. The problem is your departments do not communicate with each other. Your warehouses do not speak to CS directly. Invoices get lost or miscommunicated. Things do not get shipped on time or shipped at all and nobody knows about it until alerted. It's ridiculous. And then you offer a devastated customer a 10$ gift credit that doesnt even cover a product and shipping. And then it doesnt even apply when they end up spending $200 in one of of your sales which is enough for an entire Years subscription. Make it make sense. The quality of your boxes has been cut more than in half. I hope you dont have a new buyer. I hope this was all a fluke. I hope you will start doing better. I'm newly disabled and my husband purchased this subscription for me even though we cannot afford it at all because it reminds me I'm a strong, beautiful woman who is worthy and capable of achieving recovery from my injuries. It helps me engage in various forms of self care despite being house and bed bound most of the time. It even got me up and out walking my service dog. I look forward to receiving my little gifts & treats in the mail more than I can even express and when they do not come at all or I get the run around, it depresses me a lot. I understand mail delays, but these items arent even being shipped at all. They're just being left behind and sold to others after i pay for them like i do not exist. Please, do better. Also, give your customer service reps a raise. They're the only reason you retain the amount of customers you do. I guarantee you that. We almost cancelled our account but their professionalism and efficiency is the reason we remained loyal to your company. Your agents work very hard and they are all very kind and knowledgable. If they cannot solve an issue, it's because your rules or setup won't allow them to.