FabFitFunReviews of fabfitfun.com

’ve been a member since 2019 and, until now, have been overall pretty happy with the service. Somehow, the zip code on my account was changed. I have no idea how, since I haven’t touched my account information since I joined in 2019. Because of this, my box was apparently destroyed by their shipping company. What’s been even more frustrating is trying to get help. I’ve called, emailed, and now have been sitting on hold in their chat for over an hour. I’ve been told someone would call me back or email me, but neither has happened. In the past, I’ve received a few items that stopped working or arrived damaged, but they were relatively inexpensive products, so I didn’t make a big deal about it and was generally happy with everything else. This situation is different. I don’t understand why the shipping company didn’t contact me or the company before destroying the shipment, and I’m even more disappointed by how difficult it has been to get any kind of response or resolution. After being a member for seven years, I expected much better customer service. At this point, I’m seriously considering canceling my membership because of both the shipping issue and, more importantly, the lack of customer support.

FabFitFun has TERRIBLE customer service. I had added things to my cart as add-ons, planning to edit later, but lost track of time. As soon as I got the confirmation email, I reached out to see if they could cancel the order. I got CRICKETS - not even an acknowledgement. Then, because I happened to move as things were shipping, I attempted to change my address on everything, and again, VERY slow response if at all (several follow ups required). Some items were straight up delivered to my old house, and at least one was forwarded to the post office where I then had to pay postage due to retrieve it. Another I was able to divert to a CVS, but that was after paying about $30 to upgrade the service and forward. I'll 100% be cancelling my subscription at this point. They absolutely do not care about their customers.

FABFITFAN is the worst company ever!!!! The customer servis is TERRIBLE!!! THEY EVEN CAN'T COMMUNICATE WITH EACH OTHER! I CANCELED MY SUBSCRIPTION after five years being a loyal customer! BE AWARE!!! FAREWELL , FABFITFAN!!!

I have requested three times that a representative from the U.S. call me because your offshore customer service can't understand English. Also, you still owe me two boxes for the subscription I paid for last year. Kelly K.

Received my first beauty box subscription, and I’m extremely disappointed. Half of the items that were supposed to be included are completely missing, while the other half are the wrong products. This is absolutely unacceptable, especially for a first order. Needless to say, I will never order from this company again.

My experience with FabFitFun was extremely disappointing and frustrating. I clicked on a Facebook advertisement to renew my membership, which promoted a free cookware set and a free box with the ability to select items I was interested in. However, once I reached the selection page, none of the items I wanted were available, and there was no option to select the advertised free cookware set. I contacted customer service through online chat, but the agent was not helpful. I then tried calling immediately and waited approximately 15 minutes before the answering service stated that all representatives were helping other callers and that someone would call me back when it was my turn. While waiting, I also emailed FabFitFun requesting that the membership be canceled and explained why. I did not complete my order on the website, and I did not add payment information during this transaction. Despite that, FabFitFun charged me through an old PayPal account, which I only discovered after seeing the charge on my bank statement. I attempted to call and email FabFitFun several times afterward but did not receive a response. I feel this advertisement and billing process were misleading, and the lack of customer support made the situation worse. I would caution others to be very careful before renewing or purchasing through promotional ads, especially if payment information may already be connected to a prior account. I am still seeking cancellation, a refund, and a clear explanation of why I was charged without completing the order.

Subscribed for the annual membership because it sounded like a good deal and I wanted the free caraway pan. I checked out the fall box ahead of time and the items seemed legit. Upon signing up for a membership I realized almost all of the decent quality items were sold out!! Didn’t realize that could happen. Reached out to customer service at 8pm last night and they said the wait was 20+ mins. They didn’t respond back until 11am this morning, 15 hours later!! The rep was not offering any solutions, said there was no manager or supervisor on duty, and eventually agreed to fully refund my prepaid boxes as I had literally been a member for less than a day. This company is a joke. My 8 month pregnant self could not deal with this any longer than I had to, they caused me to have high blood pressure during the entire interaction. All I wanted was the brown bumpsuit set but they must only have 5 available per size because how were they all already sold out?! I now understand why this company has repeat negative reviews.

Don’t waste your money on this product. I used to love this box and have been with them since the very beginning many years ago, and have been an Annual subscriber for most of that time, but lately they can’t get anything right. Annuals pay extra to gain early access to the product picks but this season their app was completely broken and I spent 3.5 hours trying to repeatedly save my selections but the app just wouldn’t save them. The problem is they operate a first come first served basis and if your orders aren’t in when customization opens at noon then you run the significant risk you won’t get your top choices. But because their app was useless on the most important day of the season I couldn’t confirm my order leaving me very stressed out. Eventually after 3.5 hours of resaving my choices over and over and over again, and doing nothing but that the whole time, they promised I would get my order fulfilled and get my top choices. But they even failed with that promise. Finally I thought to check their website, their customer service didn’t suggest it, and I was able to secure my choices. Or so I thought. Not so apparently. Then yesterday out of the blue I got notification that my card had been declined, again their system error, because they’ve used that card for over 2 years and it’s still very much in date. So they caused yet more stress because they wrote my order could be canceled because of it, even though it was their mistake. So I update the system to another card and finally get order confirmation, but they missed off the one item I really, really wanted, and this is entirely their screw up, again. I don’t know what has happened, they didn’t used to be this bad, but right now I’m very close to just canceling, after 12+ years of being a loyal customer (I forget what year they launched so it’s likely been longer). It’s unacceptable that they have let down the customers that pay a premium for an upgraded service so badly this season. Their service has been appalling. They should have tested their app way before launch date for the season to make sure it didn’t crash the day of customizations, but it looks like they didn’t bother because it crashed within seconds of launching. And to be honest, the earrings they missed off my order that are sitting as a confirmed choice on my order page on their website, were the only items of real interest to me this season. So if they can’t deliver on their product promise, that I pay a premium for, when I’ve been a loyal customer from the start, then I don’t want their product any more. Their choices are getting weaker and weaker every season and there’s a lot of repetition of the same types of things. It’s starting to get boring, and with the added terrible service this season it’s really not worth the money or the stress due to their repeated mistakes. On top of that I wrote to customer service at least 4 times about dropping my most wanted item off my order and all I got back was a ‘thank you for the information’ not a confirmation that I would still be getting the item as I had asked them to do, so I don’t know if they use poorly trained Ai now too, it didn’t used to be this way. If they didn’t operate their first come, first served business model, and deliberately promote the top items are limited supply in their promotional materials, the mistakes they make wouldn’t be so much of an issue because you’d still get your top choices. But the limited supply is a deliberate part of their business model to create demand, so every time they make a mistake it puts your top choices at risk, and that’s what causes their customers distress, especially the Annuals who pay a premium to secure their top choices. It’s just a bad way to run a business if the ones that pay the premium price to lock in their top choices, then don’t get them because of FFF’s mistakes. Why are we even paying them a premium in that case? I’m seriously thinking of canceling, I’ve had enough.