FabFitFunReviews of fabfitfun.com

I have been an annual member for a few years and everything was great until this year. It started with the total customization. Not really. If you you trade one thing out, you have to trade them all, and no where did it state this. So I got charged extra for the things I thought I was customizing, but because I didn't swap them all I got extra at an extra cost, while they randomly picked the rest of the box. They did end up giving me about$20.00 credit. Then the last two boxes took over a month to be delivered from the time I got the shipping notification, this is due to the newshipping company they are using called "GrandHusky logistics", probably the worst delivery service in existence today. I am also sad that the choices for the items has gone downhill as well. It seems to be the same things I have gotten in previous boxes. Because of this I have canceled my annual subscription😢

To many repeats and crap customer service. My winter box is still not here and I reached out to the company to find out why. I keep getting emails about how they will respond soon but nobody ever does. Also they had a beta trial for them sending you an item if you didn't like the options avaliable. I chose that and they are sending me something I could have picked for myself but didn't because I don't want it. I genuinely feel like I have been ripped off.

My box has said shipped over 2 weeks now. Still no tracking number. And I can’t get thru to anyone. All I want to know is will it ship?

I was charged for an order October 26th from their fall sale, it is now December 14th and even after reaching out several times being told the order is processing, it still hasn't shipped. I tried to reach out to support today, December 14th as I received a shipment confirmation and it has shown only a label was created November 29th and this order still is not received by the carrier. My frustration is beyond words. I do not trust this Company any longer. I will be cancelling my annual subscription this year as Fabfitfun has steadily gone down hill this past year. It's to the point I wonder if they're getting ready to go out of Business and cannot fulfill their orders.

Apparently I didn’t successfully cancel my subscription so I got a winter fabfitfun box charged to my account where I inquired overdraft fees. I reached out to fabfitfun and informed them of this issue and requested to return the box to which they said I would be responsible for shipping and would receive refund after the box was received. We opted for a $15 dollar refund. Upon opening my box I received items I will never use and would never purchase. Not sure why I got all the crappy things, this box was worse than the first one I received. So incredibly disappointing. I will never order from fabfitfun again.

I received fabfitfun as a gift for Christmas 2020, here it is almost a year later and they charged my account! First of all how did they get my banking info if I wasn't the one how originally purchased the subscription? I'm pretty sure the charged my account earlier this year for a very small amount. So small it wasn't worth the headache to try to get a refund. But they charged my account for almost $80! I can't let that go unnoticed.

Overall I like FabFitFun, but the fact that they use OnTrac as their shipping/delivery service which has a 1 star rating and is known for stealing packages I have 2 take 2 stars off. Update: FabFitFun has the same customer support as Ontrac. You can't reach them by phone and the last chat I did with them the woman was unhelpful and then she just left the chat. She did not follow through with what the Customer service rep from last week said would happen. Went from 4 stars to 1 star now.

They send you a box with no active membership and they won’t refund your money.