FabFitFunReviews of fabfitfun.com

Sad not complet refund and they take my money even if I don’t ask for other box…

I am disappointed and disgusted with the box. Most everything is unavailable or sold out. They didn't even offer half the things they promoted. Last box same thing the robe I ordered a plus was available. These dumb people sent me a extra small. So I have a robe that is useless. I got a little 10.00 credit and some cheap crap in it's place. Why do you promote stuff you do not have. FFF has went to 💩💩💩💩 I do not recommend this box at all .I have been getting it for over 6 years and now thinking of all the money I am going to save. Bye crappy 💩💩 box.

I am an annual member and was under the impression that “skipping a box” meant you would just receive the box for the following season. This is not an option and they give you “store credit.” Literally everything you’d want in the store is sold out. Was totally underwhelmed by this season’s options and although annual members are supposed to get first pic, tons of stuff was sold out. This makes me thing they advertise certain higher end items to get people to subscribe, but then only have a few, if any, to actually give out. Tried to cancel and received an email saying I wouldn’t get my money back, and asking if I still wanted to. So instead of paying for products I didn’t want, I’d be paying for nothing at all. Sounds like a great policy.

My friend whom has since past away gave me the LED planter as a gift- the planter is missing the bottom plate. I reached out to FABFITFUN & explained that the gifter has past away & again requesting assistance is getting the replacement bottom. FABFITFUN stated I must sign up & pay for membership in order for them to correct their mistake. I’m grieving the loss of my close friend & FABFITFUN has not only made it harder for me to keep her memory in my home but also tried to extort an annual membership from a grieving person before they will remedy the issue they created. Don’t give them your money or time. Customer service isn’t a service but a pusher for you to sign up for yearly subscription. FABFITFUN you sicken me & your practices are extortionist as well as disgusting. Explain to me how this response from Maya is appropriate? I lost my friend to Cancer & I have to sign up for a yearly membership just to have a plastic bottom piece for your product that is useless without it? Disgusting treatment of a human being & ask Maya or view photo showing the Calais & heartless response. I asked for help & you wanted a membership The email response from Maya is as follows Dear_______ I'm so sorry to hear about your loss. I know how hard it is to lose someone especially that you have received this gift in a less perfect condition before she left. Since we can't process the compensation under the member's account, what we can do is to give you a $10 discount once you signed up for a seasonal account under FabFitFun. Once you already have created one, please reach out to us so that we can process the resolution. To sign up for a FabFitFun membership, head to our website here and click Get the Box! to sign up. Fill out the order form to set up your Seasonal or Annual Membership. Once you complete your billing and shipping information, you will fill in your personal survey to help us learn more about you. Note: filling out your personal survey does not customize your box. Sending Happiness, Maya Customer Care Representative @fabfitfun| #fabfitfun PS! Check out the FabFitFun app for iOS or Android

I am reviewing FFF not customer service. This is the second time I have received no notifications when to order my custamization products. I received an email notice Feb. 6, 2022 that FFF box is being shipped. Therefore I should have been notified of customization time. I did not have the choice to choose my products once again. Very disappointing.

I’m sure the service is great. Our child received it as a gift in 2020. Never bought by us. The company charged my credit card $200+ for an annual membership which I never agreed or authorized. Contacted the company and they were extremely over the top nice. They not only refused to refund the money they said they will keep charging until I cancel on the site which is difficult because I don’t have a subscription. It is February 4 and they said they can’t cancel an order that won’t be delivered until mid March. They could have said we had to take March and the rest would be cancelled but they want it all. Attorneys involved now. Going to cost more than it’s worth but it goes both ways. We will hopefully prevail and they will be responsible for the fees. Amazing they are this hard up for $200. That in and of itself should worry you. Happy to provide the email saying they won’t cancel and will continue charging.

Basically I feel that I was being taken advantage of. $241.99 for an annual renewal fee? Really? Needless to say, I cancelled my subscription and will not recommend to anyone else! Not worth it.

Very sneaky, dishonest auto renewal policy. If they wanted to deal with their customers fairly, they would communicate prior to auto renewing, to ensure that’s what their customer wanted. The fact that they do not do that, in and of itself, strongly suggests that they are being actively misleading