FabFitFunReviews of fabfitfun.com

My spring fabfitfun box was supposedly shipped on 2/14. After 2 weeks I contacted customer support because my box has not actually been shipped (based on the husky link they provided). They gave me the run-around for several days and THEN send me a message that items I requested were not available, they sent me a refund for the items I paid for. How on earth does this happen? How do you have products available for selection (I selected an hour after it opened), tell me my box shipped then realize you don’t have my stuff. I still pushed on the shipping and they have completely ghosted me. This same issue happened with the last box and I’m fed up. Don’t tell me my box shipped and I’ll have it in 2-weeks (per their website) then backtrack and then still not ensure it’s been sent. I’ll be canceling my membership. I know they’ll respond and say someone helped me and that is just simply not true.

I subscribed to this and the first box took forever to receive. The contents were not appropriate nor related to the preferences I submitted. I immediately cancelled. Two months later, I was charged for another box. When it was delivered, I contacted customer service and they told me that my subscription was still active. I most definatly cancelled - this is a scam ! They refused to pay for the return of the box and if I didn't pay for the shipping it, I would not get a refund. Dishonest company. DO NOT WASTE YOUR TIME OR MONEY - YOU WILL BE DISAPPOINTED

This was my first experience with FFF. I received it as a gift for my birthday. I had to contact support because the surprise box that was part my membership never arrived. I was able to customize and get what i wanted on my first annual, but only after refreshing over and over. Finally i get the email that my box has shipped on 2/18. Then nothing. No changes. The shipping site says delivery 2/26. That dates comes and goes. Finally today 3/5 customer support acknowledges that my box is lost. They offer to replace, but my choices are no longer in stock. They offer me $15 to stay. I canceled everything and asked for a full refund. Not worth the headache.

This company is terrible! Really hard to cancel! They kept charging my credit card even when I canceled 3 times! Shame on them! Products are ok .

I have not received my box which was shipped 3 weeks ago. I have emailed & called and have been told I must continue to wait. This is unacceptable due to my subscription being paid for a year in advance. I do not recommend FFF based on my recent experience. I have canceled my renewal.

I took everything I got and threw it in the “box” aka give away stuff for when my daughters need something for one of their party favors…. And getting a credit for something I chose and they ran out after I chose it? WTH?! Even if I did the customization on time I missed out. All the complaints are on par with my experience…. No reason to rehash. Cancelled this evening so as to avoid the summer renewal as an annual membership. I can go to Marshalls on my own and get this crap if I want to. No reason to reply with the “Holly, sorry and so sad to see you go” note. It is what it is. I’ll be fine. In todays world I think part of this is the inability to get quality products anymore.

FabFitFun is a joke! They screw their customers! They don’t let them know when it’s time to customize your box no matter if you have preferences set or not, even if you are an annual customer. I contacted customer care and she promised me to correct the problem yet they screwed me once again! I canceled my membership and am withdrawing my payment! This box is an expensive way to get you to waste your money with empty promises and cheap items!

I received an email from FabFitFun that if I reactivated my account with them I could customize my box & also receive $125.00 in extra goodies. So I paid $200.00 (they make you pay first) then went to pick my products & apparently it was too late to pick. (they failed to mention the window for customizing my box had already expired) So I paid $200 for stuff that I do not even want. When I called customer service they were HORRIBLE! I was bluntly told too bad and that there was nothing they could do about it. I feel totally scammed