FabFitFunReviews of fabfitfun.com

The worst customer service I’ve encountered, with any company, in several years. I opened and closed my acct within 2 min, 5 days later receive shipping info on a box I did not order. Took 7 emails back and forth before it was finally resolved. I will not ever reopen my acct with FFF again. They wanted to charge me to ship the box back to them, after their mistake in shipping a box from an acct that was cancelled within 2 min of opening. The only way I’ve seen to see what’s in a box is to open your acct. I wasn’t interested in any of the offerings so I immediately cancelled. I showed proof of my cancellation email, and they continued to insist I had ordered and they would not remove the charge. On the 7th email I finally was told they would remove the charge, I would not need to return at MY OWN expense, and I could keep the box. I would happily return, as I don’t care for the contents, however it should be at their expense not mine. It was a very frustrating experience. Thank you to Kim in the Philippines for resolving this in a customer conscious way.

There has never been a box shipped that included all I requested. Credits were not applied and I have canceled any further boxes. Way too much trouble!

Update: Still no tracking update since Southaven, MS on Tuesday last week (today is Sunday). I'm pretty sure it's lost. My concern is the items I customized my box with will be unavailable if the company sends another, and that the new box would be here when I am out of town the first week of April. I was wanting this box before I go on vacation and that likely won't happen now. Sad. Still no email from the company after they replied two days ago. I did speak to someone the other day but he said I just need to keep waiting. I ordered my first fabfitfun box for this spring and referred 3 people by sending them sample boxes. My mom is signing up. But I haven't gotten my box yet and it is possibly lost. There's no update since Tuesday in the shipping. Sad that this is my first experience with this company.

This is a total rip off. I am a 71 year old woman, filled out the profile, indicated my preferences, etc. What I was sent in the Spring Box was: 2 little containers of plastic beads to string (such as you might get at Michaels for a 5 year old), a cheesy "CZ" bracelet which must be worth at least $.50, not one, but 3 night lip balms (which rub off on your pillow immediately), a bottle of oil called "hair destressor" (really?), and a 2 pack of tips for removing makeup. There were a few other basically non useful things also. But for $54 it was a total bust. Called and cancelled the subscription and was offered $20 off the next box, plus a "mystery" gift. Nice customer service but does not make up for the schlock products they are peddling. Oh yes, there are numerous "coupons" for other items to sign up for included in the box. Stay clear.

I ordered a fabfitfun box and they ask you if you want to write down things that interest you, and what not. I said I have severe anxiety and insomnia, so relaxing products would be great. I received a claudile oil free moisturizer (I have very dry skin) so this is completely useless, then a Kate Somerville exfoliator, hair clips, a tote (didn't have any other choices, just the tote) and 3 tubes of the same lip mask, fabfitfun could of taken away 2 of the duplicates and could of givin me a lavender candle or a small soft blanket, like I suggested, where you can write suggestions to them so they can make the perfect box, what a load of crap. Can you see why I'm a lil upset??? No lifestyle item's in my box, just skincare I can't even use, and the 2 plastic clips that supposedly costs $33 (I've bought these clips for 30yrs now, they do not cost $16 each) I'm so upset with this underwhelming box..Unreal, cancelled as soon as I seen what was in my box..Would not recommend. I get enough skincare in my beauty boxes, don't need them in a lifestyle box. Edit: I did customize everyrhing I could, I just wasn't given any choices, I had to pick the one that was available and that's not cool when I'm paying about $50. So yes, I tried to customize but there wasn't much to offer, I literally had no other options available, which is why I'll never order fabfitfun again..

Continue to have delivery issues and never receive tracking information until I hunt it down. In addition I still have not received the merchandise.

Unfortunately, I was charged for a box that I did not order. My subscription was cancelled several months ago.

I have this box for years so now I have noticed that it is just the same items repeated. SUCH A SCAM *** as you can go back on my online profile you can see that I specifically customized my box and the box I received did not have the items I chose. So what’s is your point? Your assistant let me pick out 3 makeup items to replace a robe and a tote I picked out. I also received 4 items I got over a year ago. Are you giving away old products to people that pay over 60 dollars for a box?