FabFitFunReviews of fabfitfun.com

Edit: Customer service has reached out and kindly offered to honor the code I had used in my first attempt at renewing. I would still recommend changing your saved payment on profile beforehand, if you are renewing after a break. As it stands, there is no choice of payment for renewing, they will use the card on profile. The variety in product offerings in the store could really still use some work(especially makeup)and I wish some of the brands I was first introduced to and fell in love with would come back. But due to the customer service I have experienced recently being so good, I have decided to keep my subscription going and hope for the best. I also would recommend this company, due to the customer service being real people and real responses helping to resolve any issues. After endless texts with enticing offers to rejoin, I renewed my annual subscription after taking a break. The promise made was a full free box in addition to the first annual box. I used the code given at the time of the order, but they charged my old card number without giving me an option to choose payment. Customer service told me they could charge new card and once cleared, would refund old card. Apparently that did not include duplicating my order as I made it with the coupon code, because I was never sent the free box. Not sure if customer service did this in error or if it's a way of the company not honoring promises. On top of that disappointment, the boxes themselves are full of products no one really wants. It's like those places that buy overstock or leftovers and pawn them off as a great deal. Anything decent is an add on and not a deal. I wish I hadn't renewed as an annual member because I'm locked in for a year, when I would really just like to cancel and get a refund for the last 3 seasonal boxes that I already assume won't be worth it.

Instructions were a little hard to follow, but did figure it out. As long as when I get my boxes it’s what I thought then I am totally satisfied. Love the boxes.

I've been subscribed to FabFitFun as an annual member for years and years. I'm not happy that box prices, add on or other sale prices, extra choice fees, subscriptions, boost, etc. keep going up and the number of items in a box, box values and percentage off retail on sale items keep going down. I love that they added an option for a credit instead of a choice, but it needs to match the value of an extra choice item and should not ever be sold out. I don't like these deluxe choices where we have to pay an extra $20.00. Our boxes are prepaid, including shipping and tax. Other than extra choices and add ons, boosts, subscriptions, etc., they shouldn't expect us to pay an extra fee for a choice. Just have it as an add on. I also don't like that the prices for things that appear in almost every sale have gone up (ie. Spongelles). In fact, ipsy usually has quite a lot of the same items for half the price, which just makes FFF look greedy. They've recently added some brands that are known to be quite awful. In the past 90% of items offered were of good quality and never expired. They also need to pack better. I have damaged items in nearly every order because of this. Despite all of that, overall I have been happy with most of my boxes and other items from FFF. I am still worried that this recent doward spiral will continue. Their customer service is stellar. I've always ended up feeling like I was treated well, am valued as a customer and when issues arise, they are quite generous with their compensation, which I can't say for any other sub box.

Customer service is very efficient, texting seems to be the only way to contact them, which is not my preference, but the issue was resolved very quickly to my satisfaction. I love the choices of products for my boxes (customisation) that I have as an annual member, although the product options have not been as good in the past 6 months as previously. I still find the membership to be extremely good value for money. I think I just need to remember to use the forum to comment on the box customisation product choices/availability!

The representative was polite and personable but did not solve my issue with not getting the items I wanted because it took over 2 days to answer complaint. The website would not and still will not sign .e in, it goes to renew the subscription although I had 2 boxes left. It didn't allow me a way to sign in. I wanted a purse but they sold out before I got a way to sign in after 2 emails. Not happy and not willing to renew if I only get my choices for 2 boxes.

I ordered 2 Elemis Pro Rose Mist, but said I only had 1 charged. I wanted 2 as I had ordered, but ended with a refund because someone can't read at FFF.

My box never arrived and I was shipped a new one, but with new items because the ones I ordered are no longer available. Super sad that I am not getting what I originally asked for. Please research FEDEX.

Somehow I ended up with 2 separate accounts. I’ve been with FFF from the beginning, with a short break due to a move. I goes I started a new account. I want able to just get rid of the extra account. I think that’s a little ridiculous, but I just sent the other subscription to my niece. She’ll love it. However, I would’ve preferred a credit and cancellation of the double subscriptions. Still a fan, but I’ll be very careful from now on.