FabFitFunReviews of fabfitfun.com

I am really upset with this latest box as I never received mine. The had it shipped through a non-traditional shipper courier who didn't deliver my package, didn't attempt a redeliver and then sent it back to FFF. FFF said most of my items were now out of stock, and I could choose from the remaining, and by the time I got a response ALL items were out of stick including my replenishment items. All that was offered was a credit to cover the extra replenishment items I purchased ($80+ worth) and $7....$7?! I immediately asked for a refund on those items as $7 does not make up for all of the issues caused. They offered to move this box to Summer of 2026...so I got NOTHING. Zero. For all of this hassle. Had to wait a certain period of time before it was marked as lost and they could attempt any resolve. I waited weeks and nothing. So though my box credit is moved to sometime next year, I didn't get any additional assistance in rectifying the situation to make up for not getting my package or getting any items in the mean time to make up for all the errors. I'm really disappointed in how it was handled. Especially since it was confirmed the box was being sent back to FFF - why couldn't they send that back out to me? With all my products that are not out of stock on FFF? That makes no sense. I still want my box and if they were getting it back in return I see no reason why it can't be shipped back out so I don't miss an entire season.

This new delivery service is NOT working. It’s horrible. Says the package is out for delivery and does not come. I’m having the same experience again. I’m not ordering anymore. I don’t want to go through this shipping nightmare

Why ask me to select alternative options and then tell me they are not available AND THEN send me a list and those items are still on the available list. I'm literally getting nothing I requested on my original box customization and just want a damn refund at this point! So dissatisfied with the whole process.

Very long wait time. Was supposed to get a follow up email. Never received email. Problem still unresolved and questions not answered.

I’m very very disappointed that I could not use a code when I renewed.

I just started & they only get 2 stars. Most of the extra items I could pick were either much cheaper elsewhere or a few dollars cheaper elsewhere. I read reviews of jewelry being cheap, breaking & turning necks green. Luckily, I read the reviews of each item I wanted. Have not received my first box yet & Im ready to cancel. It’s more expensive than I thought too to join & find out prices for items are not good. I expected better products. I didn’t get a discount code, wish I had looked for one. If you don’t care about cost, go for it, but products not being higher quality? That’s not good!

My wife and daughter signed up and enjoyed the service for a a year. My complaint comes from the fact they both cancelled the service but were still charged the following year. They clearly cancelled the subscription and had documented proof but had to deal with customer service to receive a refund for the unexpected charge. There was no debate they cancelled - it did not feel like a mistake they were charged again.

I just received my first FabFitFun box, and once I opened it I recall why I had initially canceled a subscription years and years ago. Same ole same ole! Got the blanket, just like before, sunglasses that don’t fit my face; that is a very personal pick I feel. Please don’t send sunglasses! Make up brushes, just like years ago. Candle; eh it’s ok, I can re-gift that. The items I picked specifically are great, but the other half of the box was just the same stuff. Very disappointed and wish I hadn’t wasted my money on buying an annual box selection.