FabFitFunReviews of fabfitfun.com

After years of minor issues that were promptly resolved I would recommend FFF to everyone I know. However, after not receiving my fall box and all the extras I ordered I am hesitant on staying a customer. They used SpeedX and they show a successful delivery on 9/9 but no box was left at my house. Now I'm trying to get a refund. I'm disappointed because I truly enjoyed the many years of great products and customer service.

Fab fit fun sends nothing but garbage. I told them no on the kitchen stuff because I don’t. What did they send me? A cookbook and a casserole dish. The blush isn’t my shade. The dry shampoo is horrible. The face oil I will never use. It was just a box of full of garbage. I want my money back for this box - I will gladly send back - and I want my money back for the annual that I paid for. Fab fit, fun and nothing but junk.

Customer service is non-existent or unavailable because there are 500 people before me in the queue...and for days with no movement. Use trash delivery companies such as SpeedX that never deliver your package and FFF won't refund my money. I don't want them to re-mail the items because it'd just be another month of dealing with SpeedX failing to deliver. This company has gone the way of Causebox, I'm afraid. Very disappointed and working to figure out how to cancel my annual subscription and get my money refund. They used to be great but no longer... seriously, don't do it.

Terrible customer service. They have not resolved my issue and are now completely unresponsive. My issue being a super important one, they have charged me over $300 for the annual subscription and fall box add-ons and after waiting 30 days, they still have not shipped a single product. No tracking information, nothing.

I joined as an annual member in time for the Summer box through a promotion thinking it would be a nice treat to myself. I have already cancelled that annual membership after experiencing nothing but chaos from them, broken items, poor customer service, and a website that doesn’t work. I made my Fall customisations at the end of July and have received next to no updates on the Fall box other than it is in LA. It is now September 11th and I’m expecting this might be one of the boxes that never turns up or arrives with all the wrong items (read all the other reviews). They keep telling me to wait longer. Hopefully I’ll be able to start the refund process soon.

If I could leave ZERO stars I would. They delivered my $448 order to the wrong address almost 2 weeks ago, with NO response or resolution. BUYER BEWARE- do not use this company!!!!!

I have watched this company slowly deteriorating for years but the last 6 months has been unlike anything I've ever witnessed from another platform of this size. I have had 5 orders just go undelivered. Not missing just undelivered or "damaged" in transit so returned to their warehouse. No one contacted me, I had to reach out over and over and over again, for weeks about my missing order because the tracking disappeared from their website. Eventully I was offered not a refund, only credit for future sales. Credit which not only expires but their glitch site will change the value randomly and without communication. I ended up in a loop, of placing an order, the order never being delivered 5 times!! Now they finally manage to send the box but the item is not the size I ordered. I wait another hour and a half to talk to customer service who only says I have the right size because there is only one size in their system. We go on like this for 20 minutes of me being gaslit, now mind you this is a pair of shoes. I KNOW I did not order one size fis all shoes, I clearly remember ordering in my size specifically. I used Google to find the archived listing proving the shoe was offered in my size at the time I placed the order. Still waiting for a response. Just absolutely nuts.

I've been an off and on annual member since FFF began, and I desperately want to cancel at this point. My annual membership automatically renewed in January 2026, I intended to cancel it sooner, but that's on me. Every box since Fall 2025 has come poorly packed, to the point that there is always at least one broken item that may or may not result in "shopping credits", though I'd prefer a refund. The Fall 2026 box was never sent out. I had a very difficult time getting ahold of anyone in the customer service dept., and when I did they would instruct me to "continue waiting", though there had been no progress with my parcel by September. The only status was "label created" with the shipping company on August 14th. I confirmed with the shipping company twice that my parcel had not been received from FFF. I received an email from FFF stating that they had not packed or shipped my order, and they were not going to. Evidently they were out of stock, of everything, but were willing to credit me for one add-on (substitution). I responded to that email requesting a refund, as I am not the only person having these problems and I would prefer not to give them my business if this is how they operate it. Crickets. I have been unsuccessful in reaching a human at this company or a resulution. 0 Stars. Would not recommend.