FabFitFunReviews of fabfitfun.com

Rep was helpful she did what she could but not pleased with outcome. Box was lost so they wanted me to reorder only to find out all of the add on, refills and 2 of my choices in box are no longer available. The only thing that was offered to me AFTER I asked to refund box was 1 free item. Wow after I have been with you for years that’s it!! I chose to for them to refund me the entire sale you can keep your free item!!!

I rarely write reviews but I hate scams and when I cancel something I expect it to be canceled. I canceled my subscription yet received 2 additional boxes I didn't want. I contacted customer service, they did respond, but it was a it's canceled but you didn't cancel in time response. Fine, that was probably correct with the first box but then you send a second? I canceled months ago how much time do you need? Waste of money, it was all junk I would have never picked and it was all donated. I also don't appreciate the undue stress of dealing with all of the hassle. Save your time, money and headache. Hopefully the company responds with more than just I'm sorry you had this experience 🙄 and fixes the problem.

I seem to be in the same boat as several others. My box still hasn't shipped and TWICE now I've gotten emails saying specific items I picked are out of stock. I'm an annual member and was actually on top of ordering this time around. There is no way they were out of the items when I placed my order. Rather than timely addressing the issue I'm still waiting to find out if the box I ordered will even ship to me. I was billed just about a month ago and it's almost impossible to get any answers. I doubt I'll be renewing.

I am a member for the 2nd year in a row and until now, I have had no complaints. However my fall box sat in a warehouse in CA from 8/23/22 on. The tracking number just kept updating saying I would have it by end of business the following day until it finally said returning to sender so I reached out. When I heard back from someone, I was told they would be sending me out a new box but my choice 2 was out of stock as were all of my add-ons. I always go in the day it opens to make sure I get the choices I want and now I am being told no add-ons and a new choice 2 must be made because the items I ordered were out of stock. So, even though they were in stock when I ordered them, I am not getting what I ordered at no fault of my own but because of a shipping issue? And honestly we are not talking about hard to find or scarce items here, they could have easily ordered more. BUT have no fear, since I am not getting what I ordered, I was offered 2 mystery gifts (the stuff no one else wants) or a $15 winter add-on credit. Apparently this makes the experience all better. (FYI-it really does not) I will not be renewing my membership for a 3rd year and I caution those who are thinking about renewing or joining for the first time.

I have tried multiply times to get in touch with their customer service and was unable to reach anyone. I never received my box. The website uses a bot in a chat that is completely useless. The Wait times ranges from 2-6 hours to actually talk to anyone. They say that they will email you back but never do.

I'm an annual subscriber. After making all of my customizations on day 1 of the open period, I received a box of full of items I did not select. I've attempted to contact customer service via email a few times and the issue still has not been addressed. DO NOT SUBSCRIBE to this poorly run, terribly managed service. You'll get a box full of junk you do not need.

They left something out of my box that I choose for customization, because they ran out of it. Instead of replacing it with another item, or letting me know so I could get compensated, they did nothing and left me to figure it out on my own. Luckily I remembered everything that I picked, and this was one of the more expensive items in my box. I contacted them immediately, and they explained they ran out, and decided to give me a $15 credit to their store to pick out a similar item. The discounts in the store were not that great, and all similar items would cost me twice as much as the credit. When I wrote back to them, I can’t get a similar item with the credit they gave me, I got no response from them. So now I have to give them even more of my money, for their mistake. I’m a longtime subscriber that will not be renewing after my subscription is up.

Consistently loses packages. Bait and switch tactics. Missing products several times. I paid the upcharges to select all my items and not only did they lose my order (so now it’s reshipping a month after everyone’s gotten theirs) but I had to select lower cost consolation items because what I paid to have access to is no longer available. Fake sweet support staff “send happiness” while I still don’t even have tracking info for items due here a month ago. Not to mention you can find every single item on Amazon cheaper anyway. I’ve had support outright lie to me about selecting a preferred shipper to boot because FedEx has lost so many packages. I was assured it was set to UPS. Still using FailEx and still no products in hand this season. I’ve cancelled. I can’t deal with this crap anymore. Don’t waste your money.