FabFitFunReviews of fabfitfun.com

I have been waiting to fill out my winter box. My password wouldn't work. I followed all the guidelines and when that didn't work I talked to customer service. Two different people said that they reset my password and they gave me a new one. It didn't work. So then Elvie sent me an email with the winter box items for me to pick from but again I couldn't get thru to the process because it wanted a password that I didn't have. I still can't change my password and this has been since Thursday Oct 27 2022 as I always go on the site early to see what the offers are but unfortunately I couldn't get in. I have been an annual customer for 4 or 5 years now and I have never had to give a bad rating and this breaks my heart. :-( Lisa Coughlan NB Canada 🇨🇦

I don't like that you guys raised the cost twice before my yearly renewal. It went form 149.99 to 179.99 to 199.99 to 219.99 in less than 2 years. I will stop referring friends to this service. Could not respond to your reply. But a month after my renewal, price was augmented twice. We have no choice. Honestly, unless you change vendors, the options are no longer as appealing.

I've gotten these for years and it used to be okay, but my recent boxes never shipped/got lost and I had to reach out each time to request my box (way after it should have arrived) - which now always comes with missing or different items than I selected. The recent box was lost, and the replacement came without the extra items (add-ons) that I purchased (I paid extra for these). I couldn't get refunded, just credit which I never actually received! The only way to contact them through the messaging system is PAINFUL to use. Used to be a fun seasonal treat I enjoyed but now I can't wait to cancel when my yearly subscription is up. The quality of the projects is really hit or miss - e.g. in the last box one skin product was expired and another come with a broken seal. I would absolutely not recommend subscribing until they get their act together again.

They tricked me into buying a year up front for $211.49 and then they didn’t send anything and canceled my account. They told me it was an error and to buy another annual account and the other would be fixed on time because I really wanted an item and I was locked out of my account. I try to pick my item and then again.. they cancel my account and keep the money at the same time my mom is signing up for one month and they charge me for it along with a bunch of things I didn’t order or buy because my account they canceled it. They took my money for goods and services, they lied, they scammed me, they scared me and my mother who suffers from beginning stages of dementia and I think they knew this and they used me and took my money and sent nothing and it’s traumatized me because I used to adore them, but this was so detrimental to my emotional safety that I wanted to die because they took so much of my money that I did not have because that was my rent money and grocery money. They never did anything about it. A woman talked to me while a man talked to her and they helped spend my money and put things in my cart.. and I got nothing. I’ve been trying have this fixed for so long but they don’t take calls they will pretend the call dropped every single time I talk about having them refund me because this is theft. I think I might make an expose YouTube video because my friend is a big time streamer and he said I should, but I just want my money back.ALL of it! ASAP!!

I can not even use the promo voucher I was sent in canada nor do any of the products work for all the questions I filled out. So disappointed with my first box

HI I WORK FOR A COMPANY IN MINNESOTA AND HAVE GOTTEN MANY BOXES FOR A RACHELLE VACHA SHE DOES NOT WORK HERE .... NO ONE HAS EVER HEARD OF HER AND WE HAVE RETURNED EACH BOX WITH A NOTE...... NO ONE SEEMS TO BE PAYIND ANY ATTENTION TO THE NOTES TELLING YOU SHE DOES NOT DO ANYTHING AT THIS ADDRESS.... PAY ATTENTION CLOSER, PLEASE

Anyone interested in this box DONT waste your money they we're cheap and not worth it I couldn't even give the items away in the.boxes for free to people I offered. The customer service is horrible and again the boxes are the.biggest waste of.money I have ever spent !!

I ended up with several items in my order that I had only taken a look at or hit the heart button. Another item was something I had never seen, yet FFF still made me pay for it. The FabFitFun site has had MANY issues and FFF is very aware of this!! The site kept flashing on and off on the day that I was customizing and trying to order so I finally gave up. Somehow, FFF decided I still had to pay for their site issues and items I don’t want and won’t use. Trust me, I have ordered items by mistake or forgotten to remove items before the final order date in the past and had to just laugh it off or kick myself for missing the calendar notice. HOWEVER, that was not the case this time. FFF needs to step up and admit when they have made a mistake and make it right. A $38 dollar item has cost you a few hundred or more likely a few thousand- just because you refused to make it right! I have spent a lot of $$$ over the years and said a lot of praise about FFF in the past. The refusal by FFF to make this right has cost you my loyalty as a customer. I’m done with FFF. I will happily join another membership that is willing to admit an error and make up for their error because in the end THE CUSTOMER’S LOYALTY IS VALUABLE. You lost mine over $38, FFF. Shame on you! Fix your website problems and your drop shipment issues.