FabFitFunReviews of fabfitfun.com

Signed up for service with a promo code that was not honored. Customer service tried to bait and switch the promotional item valued at $300 with some "mystery items" of a much lower value. Looks like a lot of people have had similar issues with promo items not arriving and then being told that the item is no longer available.

So frustrated! My winter 2022 box, paid on time, was never shipped!! I was told to wait 14 days to allow time for shipping, then updated that items I chose AND PAID FOR were NOW NO LONGER AVAILABLE. These were Christmas gifts and I'm so frustrated. Honestly, been user for years, recommended to others, but now it seems that they are falsely advertising the availability of items!! I'd recommend for personal items BUT NOT FOR GIFTS. Reply update- yes, when i REACHED OUT about my missing box, I was TOLD items were no longer available and I had no options. The items i selected and paid for should have been set aside and shipped. They shouldn't have gone back into inventory for anyone to then select AGAIN. THERE'S A SYSTEM PROBLEM SOMEHOW, SOMEWHERE.

Crooked company. Automatically checking your cart out even if you don’t? Absolutely embarrassing you need sales that bad you have to be sketchy about it. Thankfully I had an excellent customer service person who canceled my order and my account.

The last two boxes I’ve had expired products for damaged boxing. I ordered $300 glasses as an add on and it’s came with the case/box completely destroyed. When I reached out to customer care they offered me a $10 credit. I wanted them to send me a box so I can wrap the gift for my daughter, but they wouldn’t. After almost 5 years I am canceling my subscription.

By far the worst business I’ve ever come across! What the heck! You guy’s literally charged me for having items in my shopping cart? What the heck. I call customer service and you guys don’t know if you can cancel the items from the shopping cart? Are you guys serious?

I would not recommend subscribing at all. They did not send customization email to annual subscribers. I see it happened to many people. They are not responding to my inquiries. I cancelled my subscription immediately. The initial box they shipped wasn’t really anything I was excited about. Feels reminiscent of another sub box company that closed shop. Wish I never signed up.

I placed an order for an advent calendar and the system did not process it properly and did not send me my order. Now the calendar that I ordered is out of stock and I can no longer get it. This is not the first time that I have had issues with ordering. I will not be re-subscribing to FFF as I am constantly disappointed with their system and their inability to fix it.

It's takes HOURS to get a hold of someone, and the customer service reps barely speak English. The representative, who was entirely new to English, gave me a language warning for using the word squirrel. And the next time I logged into my acct I see a note, in red, describing me as "very sarcastic, called us squirrels." I didn't call the agents squirrels, btw, he just didn't understand enough English to know what I DID say. Problem wasn't fixed, btw. I will not renew.