Customer service is top notch! Easy and efficient! I love this company and how personable and quick they are. They really get it and are there for you.
Response from FabFitFunFeb 21, 2020
Hi Victoria! We're so happy to hear you've been fully taken care of by our Customer Care team! We're always happy to help! Xo
TH
The H.
Love the customer service.
Love the customer service.
Response from FabFitFunFeb 21, 2020
Hi there! We're so happy you've been fully assisted by our Customer Care team! We're always happy to assist our members through any concerns they may have! Xo
MI
Michelle
Fast
Fast, efficient customer response!
Response from FabFitFunFeb 21, 2020
Hi Michelle! We're so happy we were able to assist you with your concern in a positive, efficient manner! We hope you're enjoying your subscription with us! Xo
XP
Xan P.
FabFitFun took care of an issue I had that was beyond their control❤️
When dealing with an allergy(that I still have no clue as to what ingredient caused the most horrific break out I have ever had and that includes two different strains of chicken pox) in regards to one of my choices of shampoo and conditioner in my winter box. After not even thinking it was the shampoo and conditioner, I double dipped and used again to my horror, this time it was worse the second time(I know this may be gross, but I have very dry, curly hair and wash it once a week). So after about $100.00 later in medical and RX cost, I realized after the 2nd washing, it was the S&C.
Also, my slippers were the wrong size and that kinda broke my heart and was told to just regift these products to someone, or they’d replace the house slippers with a smaller size when they came in. I’m still waiting...lol.
However, I will not regift a product that I used twice and so I threw them out.
With all that said, I popped on a chat last night to ask if products for choices would be restocked before our time is out to choose, and this doll of a representative, out of the blue, asked me to send her a photo of my unused, still in wrapper, house slippers, however I threw out the Shampoo and Conditioner.
She immediately talked to her supervisor and allowed me to pick (2) items from the Winter Box Collection to make up for the S&C and slippers and I was tickled pink.
This is not FabFitFun’s fault that I broke out in hives everywhere, it’s a freak of nature and the simple gesture to make my experience a good one is so under-rated because a lot of these companies could care less. Thank you Amelie for your sweet sweet gesture, it truly made my evening❤️
Response from FabFitFunFeb 21, 2020
Hi Xan! Thanks for leaving this 5-Star Review! We're so happy to hear you were fully taken care of by our Customer Care team! We love being able to call you a part of the FFF Family! Xo
TS
Tracie S.
Support
I love the products but I Just have to say that the fit fab fun support team is amazing! They helped me with my issue and resolved within minutes as well thank you so much again
Response from FabFitFunFeb 21, 2020
Hi Tracie! Thanks for this review! We're glad we were able to fully assist you with your concern in an efficient manner! Xo
KC
Kathleen Carelli B.
Love Fab Fit!!!
Love Fab Fit!!!
It is like Christmas, every new season!,,The products are of very high quality.All top brand names. Fab Fit Fun is the best “To me”, “From me” year round gift🤗
Response from FabFitFunFeb 21, 2020
Hi Kathleen! We're so happy to hear you're enjoying your subscription with us! We hope you're loving this season's items! Xo
LT
Laurey T.
Great customer service!
Great customer service!
Response from FabFitFunFeb 21, 2020
Hi Laurey! Thanks for the review! We're so happy to hear you've been fully assisted by our Customer Care team! We're always to happy to help! Xo
LI
Liz
Rico gave excellent CSR.
Rico gave excellent CSR.
Response from FabFitFunFeb 23, 2020
Hi Liz! We're so glad to hear you've been fully assisted by our Customer Care team! Feel free to reach back out if you have any additional concerns arise. We're always happy to help! Xo